Operation & Service Supervisor Jobs

Operation & Service Manager

We are looking for a supervisor for Operation & Service team group. The supervisor is responsible for leading, supervising and running the Operations unit as well as the Client Service Unit. In this role, the Operations & Service unit Supervisor is in contact, coordination with various other units such as Advisory group and Portfolio & Investment and other units.

Responsibilities of Operations & Service Manager

• Prepare daily reports on investment transactions and positions.
• Reconcile client investment reports.
• Meet KPIs for Operation & Service
• Ensure that all requests/complaints are handled quickly and accurately to the required standards.
• Create transaction related reports and analysis (adhoc).
• Ensure that client administration processes can be completed quickly and accurately, in accordance with applicable standards and in accordance with the instructions given.
• Coordinate with other units in matters related to resolving client issues/requests.
• Ensure that client administration data is stored quickly, precisely and accurately into the existing system.
• Maintain professional working relationships with all third parties (external).
• Ensure there is sufficient capacity for administration and service.
• Ensure client transaction processes are executed in accordance with existing requests and standards.

Qualifications

• Honest, independent, disciplined and able to complete assigned tasks in a timely manner.
• Ability to lead and direct subordinates.
• At least 3 years of working experience as a supervisor.Work experience in securities, asset management and banking companies is a plus.
• Able to operate Microsoft Office and CRM.
• Minimum education is S1.
• Have general knowledge of the capital market world
• Have analytical skills and accuracy in work.
• Have good teamwork.
• Have a desire to continue to grow and be able to keep updated on developments related to the field of work.