It Support Engineer Jobs

Job description Install, upgrade, support and troubleshoot Windows based operating system and Microsoft Office suite and any other authorized desktop applications Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment before sending across to authorized service vendor Customize desktop hardware, operating system to meet user specifications and site standards Performs work in compliance within specified warranty requirements Safely package equipment for branches and arrange for the transport of the equipment Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the engineer will escalate the issue/problem to proper support team member Develop trends by monitoring and analyzing incoming calls, problems and support requests Dealing with hardware and application support queries and issues reported to the service desk and escalated to the team Provide user data and application recovery Email account administration, in conjunction to central team User account administration, i.e., account creation and management and password resets on Active Directory in conjunction to central team Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software Use authorized tools and methodologies to load, copy and customize operating system configurations for deployment Provides backup support and assistance to the Network Administrator as needed Responsible for tracking hardware and software inventory Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels Maintains I.T. records (Assets) and tracking for area of responsibility Familiarize end users on basic software, hardware and peripheral device operation