Fulfillment Manager Jobs

Requirements

• Results driven and self-motivated with the tenacity to perform in a fast-paced environment.
• Excellent communication skills both in English and Chinese. Abilities to manage the presentations for both internal and external stakeholders.
• Solid understanding of financial management.
• Strong in analytical and problem-solving. Knowledge of OMS, WMS would be a plus.
• Minimum 2 years of leadership experiences on team management and people development.
• High moral standards and personal qualities of integrity, credibility, commitment to the business.
• 7-10 years working experiences, with at least 3 years in the e-commerce industry. Strong knowledge in warehousing & logistics management, cross border freight forwarding and custom regulations.
• Holding at least bachelor’s degree in supply chain, logistics, transportation, operations, industrial engineering, or other relevant disciplines.
• Excellent command of excel and google products (doc, sheet, ppt, etc.).

Responsibilities

Fulfillment & Logistics Operations

• Manage logistics operations for cross border transportation, local delivery, and customs clearances.
• Lead teams of Fulfillment Executives and manage the daily end to end e-commerce operations.
• Keep track of KPI performance and identify KPI deviations for corrective actions.
• Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures.
• Monitor platform wise order creation, administration and shipping status, ensuring all orders are fulfilled according to the time frame.
• Work cross functional teams aligning the business needs for operational planning with cost effectiveness.
• Oversee 3PL service providers on daily operational performances ensure the activities being completed on-time on target.
• Manage overall inventory related activities for inventory accuracy and storage efficiency.

Fulfillment Solutions & Business Strategy

• Partner with the key account managers in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities.
• Provide alternate views and solutions to business challenges through impact analysis and weighing of the various costs and benefits.
• Responsible for identifying potential 3PL partners (warehousing, logistics, freight forwarding, etc.) and managing the RFP process from vendor selection, rates negotiation, final evaluation up to implementations.

Reporting, SOP and Project Management

• Responsible for the P&L target, ensure all associated cost items are managed within the approved budget.
• Manage monthly billing to ensure the invoices being processed on-time with 100% accuracy.
• Perform other job-related functions when required.
• Lead monthly business review with designated 3PL service partners.
• Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.)
• Manage performance improvement by standard SOP analysis, enhancement, and documentation.
• Lead weekly operational reporting for local & regional business reviews.