Field Support Manager Jobs

Summary

• Anticipate and plan required staffing levels and skill requirements to identify the right quantity and quality of staff required to deliver the desired services
• Manage a group of employees while they work on a site.
• Manage customer escalations and conflicts to resolve the immediate issue, rebuild customer trust and identify underlying cause of concern to prevent reoccurrence c. Manage all Service desk and onsite engineer delivery. 2. KPI’s a. Provide data and reporting of KPI’s and trends, with recommendations for improvement, to ensure the service is suitably managed and optimised.
• Monitoring their KPI's and SLAs using our Ticketing Tool.
• Coordinating with Other teams to accomplish their tasks using FS Engineers.

Qualifications
Bachelor's degree in computers or equivalent
ITIL certified
Experience
Minimum of 7 years of experiences