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District Operations Staff - Bekasi
Company | Gojek |
Address | Kota Bekasi, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Transportasi, Logistik, Rantai Pasokan, dan Penyimpanan |
Expires | 2023-06-10 |
Posted at | 1 year ago |
About The Role
- Support implementation of Gojek's policies/programs by managing these changes
- Coordinate with District Operations Manager for day-to-day escalated issues around driver service and customer service
- Monitor personal metrics of engagement with driver-partners, propose activities/programs to increase the level of engagement and ensure all engagement programs are well executed and implemented
- Handle driver support unit according to agreed operating office hours
- List, identify, and propose solutions to our driver partners' problems on the field and ensure their concerns are heard by following up with them
- Manage driver community by doing a regular offline engagement (i.e. 'kopdar') as our way to inform, reach, and engage with driver-partners
- Monitor "Booking Completion Rate (BCR)" to ensure the operational activities run well at the district level
- Excellent written & verbal communication skills focused on improving collaboration, understanding, and information exchange across all stakeholders
- Sharp attention to detail to increase productivity and reduce the likelihood of errors
- Strong interpersonal skills in order to cater to and build relationships with various stakeholders
- Excellent planning and organizational abilities to ensure the district team is on track to achieve its goals
- Strong analytical thinking and problem-solving skills to effectively resolve driver-related issues
- Basic data analysis skills with basic SQL understanding will be a plus point
- At least 1 year of experience in the supply chain/operational or any other related field (fresh graduates with internship experience are welcome to apply!)
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