Collections Specialist Jobs

Resposibilities:

• Ensure achievement of monthly targets basis tactful discussions, finding new contact points through google search, Social Media, local team’s help etc.
• Communicate and actively follow-up with cross-functional teams regarding customer accounts and resolution of customer invoice disputes
• Perform other related duties as assigned by management.
• Maintain accurate records and notes of collection activity in systems including client feedback, additional contact information, proposed payment dates and amounts etc., while providing reports on activities as may be required
• Engage with different B2B counterparties across different geographies through their preferred channel. i.e. phone calls, emails etc.
• With excellent communication and negotiation skills, as well as an ability to work independently on complex cases, you should be able to strike a balance between building trusting relationships and ensuring timely payments.
• Provide excellent customer service regarding collection or payment issues by providing all requisite information needed to make payments in a timely manner.
• Function as an effective member of the team, assisting co-workers as needed, sharing best practices, and learning from colleagues and supervisors, support the goals of the department, manage various projects as mandated from time to time and demonstrate initiatives in the long-term interest of Agoda
• Actively seeking to improve policies, processes, procedures, and workflows

Requirements :

• Prepare and present reports on collection activities and progress.
• Team-player and open to working cordially with colleagues from diverse backgrounds.
• Must be confident proactive and should take personal ownership of task completion
• Minimum 2± years of overall work experience. Industry experience with finance and debt collections would be preferred
• Update account status records.
• Ability to work independently and to adapt to a fast-paced working environment
• Good knowledge of Microsoft Office Suite, especially Excel skills.
• Strong communication skills would be required.
• Excellent interpersonal, communication and must be able to communicate with clients tactically and diplomatically
• Willing to undergo field activities to collect bills
• Must be target-oriented and should be able to work under pressure
• Problem-solving and critical-thinking skills.
• Ability to make high volume outreach efforts through collection calls, emails etc. and obtain positive results