Collections Manager (Financial Services)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

s

• Identifying and assessing potential risks related to outstanding debts, and collaborating with other departments (e.g., credit risk management) to mitigate risks effectively.
• Managing customer relationships and addressing any complaints or concerns related to the debt collection process.
• Overseeing and ensuring professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes.
• Monitoring the budget allocated for the collection department and ensuring resources are utilized optimally.
• Developing and implementing effective debt recovery strategies to maximize collections and minimize bad debts. This may involve analyzing data, identifying patterns, and creating action plans to improve the collection process.
• Engaging in negotiations with customers or clients to reach mutually agreeable repayment plans or settlements.
• Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the debt collection process.
• Preparing regular reports on the status of collections, progress towards targets, and other relevant metrics for management review.
• Leading and managing a team of collection agents or debt collectors. Providing guidance, training, and support to ensure the team's success in achieving collection targets.
• Monitoring the performance of collection agents and the overall team, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary.
• Ensuring compliance with relevant debt collection laws, regulations, and company policies. This involves staying updated on any changes to regulations that may impact debt collection practices.

Requirements/Qualifications

• Strong sympathy for the company mission.
• Strong communication and negotiation skill.
• 5+ years experience as Collection in consumer loans.
• Strong commitment to results, growth orientation and responsibility.
• Strong leadership skills and ability to manage and develop a team.
• Excellent communication and interpersonal skills.
• 3+ years experience to lead a team.

What You Will Get

• Flexible working hours and remote work culture with free co-working space services.
• Opportunity to take part in growing Indonesia's no. 1 SaaS company
• Allowance for sports activities and glasses/contact lenses.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Notebook Ownership Program.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!