Senior Collections Specialist Jobs
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Senior Collections Specialist Jobs
By Bank Sahabat Sampoerna
At Area DKI Jakarta, Indonesia
Are you looking for a challenging and rewarding career in collections? We are looking for an experienced Senior Collections Specialist to join our team! As a Senior Collections Specialist, you will be responsible for managing the collection of delinquent accounts and ensuring the timely and accurate collection of payments. You will also be responsible for maintaining customer relationships, resolving disputes, and providing excellent customer service. If you are an experienced professional with a passion for collections, this is the perfect opportunity for you!
Overview A Senior Collections Specialist is responsible for managing the collection of past due accounts and ensuring that customer payments are received in a timely manner. They are responsible for developing and implementing collection strategies, negotiating payment plans, and providing customer service to ensure customer satisfaction. Detailed Job Description The Senior Collections Specialist is responsible for managing the collection of past due accounts and ensuring that customer payments are received in a timely manner. They are responsible for developing and implementing collection strategies, negotiating payment plans, and providing customer service to ensure customer satisfaction. The Senior Collections Specialist will also be responsible for researching customer accounts, resolving customer disputes, and providing customer education on payment options. Job Skills Required• Strong customer service and communication skills
• Ability to negotiate payment plans
• Knowledge of collection laws and regulations
• Proficient in Microsoft Office Suite
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Business Administration, Finance, or related field
• 5+ years of experience in collections
• Knowledge of accounting principles and practices
• Experience with customer service and dispute resolution
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of collection laws and regulations
• Knowledge of accounting principles and practices
• Understanding of customer service and dispute resolution
• Understanding of financial statements
Job Experience
• 5+ years of experience in collections
• Experience with customer service and dispute resolution
• Experience with financial statements
Job Responsibilities
• Develop and implement collection strategies
• Negotiate payment plans with customers
• Research customer accounts and resolve customer disputes
• Provide customer education on payment options
• Maintain accurate records of customer accounts
• Monitor customer accounts for payment status
• Provide customer service to ensure customer satisfaction
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