Collections Specialist (Bangkok Based)

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way. 

The Opportunity:

At Payments, Credit Risk and Collections (“PCRC”) in Finance, we are proud to be the gatekeepers of Agoda’s money. Our job is three-fold; enable smooth payments from and to partners, help decide who Agoda should advance money to and how to collect what we are owed. As part of this, PCRC manages commercial partnerships with fintech players, manages operational aspects of payouts, assesses, and manages Agoda’s counterparty credit risk and collects payments and tax invoices for select products globally.

Collections function within PCRC is looking for a Collection Specialist who would work on various aspects of collection including but not limited to processing of invoices, client outreach, initiation of payment reminders, dispute resolution, payment applications etc.

In this Role, you’ll get to: 

• Function as an effective member of the team, assisting co-workers as needed, sharing best practices, and learning from colleagues and supervisors, support the goals of the department, manage various projects as mandated from time to time and demonstrate initiatives in the long-term interest of Agoda
• With excellent communication and negotiation skills, as well as an ability to work independently on complex cases, you should be able to strike a balance between building trusting relationships and ensuring timely payments.
• Provide excellent customer service regarding collection or payment issues by providing all requisite information needed to make payments in a timely manner.
• Maintain accurate records and notes of collection activity in systems including client feedback, additional contact information, proposed payment dates and amounts etc., while providing reports on activities as may be required
• Actively seeking to improve policies, processes, procedures, and workflows
• Ensure achievement of monthly targets basis tactful discussions, finding new contact points through google search, local team’s help etc.
• Engage with different B2B counterparties across different geographies through their preferred channel. i.e. phone calls, emails etc.
• Perform other related duties as assigned by management
• Communicate and actively follow-up with cross-functional teams regarding customer accounts and resolution of customer invoice disputes

What you’ll Need to Succeed:

• Good knowledge of Microsoft Office Suite especially Excel skills. Knowledge of SQL / VBA would be an added advantage
• This role would be based out of Bangkok, Thailand
• Self-starter with excellent interpersonal, communication and must be able to communicate with clients tactically and diplomatically
• Must be confident proactive and should take personal ownership of task completion
• Minimum 3+ years of overall work experience. Industry experience with finance and debt collections would be preferred
• Strong communication skills in English would be required. Ability to converse fluently in 2 or more languages would be an added advantage
• Ability to work independently and to adapt to a fast-paced working environment
• Team-player and open to working cordially with colleagues from diverse backgrounds
• Must be target-oriented and should be able to work under pressure
• Ability to make high volume outreach efforts through collection calls, emails etc. and obtain positive results

 #Newdelhi#Manila#Jakarta#HoChiMinh#thailand#bangkok

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.