Asst. Restaurant Manager - Four Points By Sheraton Bintan, Lagoi Bay

Job Number 23103929
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Bintan Lagoi Bay, Jalan Gurindam Duabelas Lot B12 Mix S3, Lagoi Bay, Kecamatan Teluk Sebong, Kabupaten Bintan, Indonesia, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team

• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Monitors employees to ensure performance expectations are met.
• Handles employee questions and concerns.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Opens and closes restaurant shifts.
• Performs all duties of restaurant employees and related departments as necessary.
• Ensures compliance with all restaurant policies, standards and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Manages to achieve or exceed budgeted goals.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Monitors alcohol beverage service in compliance with local laws.

Providing Exceptional Customer Service

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Sets a positive example for guest relations.
• Strives to improve service performance.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets and greets guests.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.

Conducting Human Resource Activities

• Coaches and counsels employees regarding performance on an on-going basis.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Supervises on-going training initiatives.

Additional Responsibilities

• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.