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Digital Marketing Manager - Four Points By Sheraton Bintan, Lagoi Bay
Company | Marriott |
Address | Teluk Bintan, Indonesia |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-10-02 |
Posted at | 7 months ago |
Job Number 23158319
- 2-year degree from an accredited university in eCommerce, Marketing, Business Administration or related major and 4 years experience in the sales, marketing, digital, eCommerce or related professional area; hospitality marketing or agency experience preferred
- 4-year bachelor's degree in eCommerce, Marketing, Business Administration or related major; 2 years experience in the sales, marketing, digital, eCommerce or related professional area; hospitality marketing or agency experience preferred.
- Collaborates closely with Directors of Field Marketing (DFMs), and cluster Marketing and Communication teams to execute online Brand Marketing strategies and plans for the hotel.
- Manages budgets for eCommerce activities.
- Follows and tracks progress on quarterly game plans for hotel by identifying key focus for the coming months.
- Executes appropriate on-strategy eCommerce priorities and tactics.
- Reviews hotel progress against established goals periodically, provides reporting and analysis, and troubleshoots performance issues.
- Coordinates with the Director of Sales and Marketing and/or the Director of eCommerce and Digital Services to validate and track ecommerce goals for the hotel.
- Executes online marketing activities in partnership with hotel and cluster Marketing leaders (e.g., loading Marriott.com Hotel Website deals, Group Deals, Group Value Dates, email marketing and affiliate marketing).
- Assures that hotel websites on Marriott.com and global sites are fully optimized to maximize traffic from search engines.
- Manages the PLUS Platform for participating hotels in the area/cluster.
- Coordinates execution of online marketing efforts through approved agencies/vendors and Marriott Digital Services team.
- Identifies hotel-specific online digital activation needs (e.g., local channels to focus marketing efforts through).
- Works with regional eCommerce team to optimize Paid Search performance.
- Conducts regular audits of Marriott.com and individual Hotel Websites to verify each hotel is optimized for high quality custom images, content, links, and accurate translations; works with hotels on corrective action where necessary.
- Identifies and implements efforts to drive online awareness and bookings for hotel F&B outlets.
- Serves as the EPIC/Vignette administrator for the hotel(s).
- Manages the pull-through and activation of key corporate eCommerce projects (e.g., new Marriott.com Hotel Websites, new field SEO service, and similar corporate e-services).
- Uses B2B e-tools to grow online bookings for Group and Corporate business in cluster hotels.
- Provides consultation to hotel digital marketing teams in developing hotel website modules for Spa, Golf, Food & Beverage and weddings.
- Builds strong domestic relationships with the top 2-3 OTA partners.
- Verifies that all hotels within their region/cluster are participating in relevant, approved echannels.
- Partners with cluster and area marketing teams to define and execute the hotel OTA merchandising plan(s).
- May also co-manage soft-dollar marketing budget for domestic OTAs with the eDistribution Team.
- Collaborates with hotel and regional Revenue Leaders to review hotel performance on eChannels.
- Regularly audits content, images, and star ratings on OTAs and Meta Search sites, and works with hotels to make appropriate corrections.
- Identifies and executes hotel/cluster/area OTA marketing and merchandising tactics as needed (e.g. Agoda newsletter, Expedia TravelAds, etc.).
- Assists in the development and execution of the cluster marketing plan (e.g. retargeting campaign, OTA marketing, etc.).
- Develops the offer landing page on Marriott.com for cluster offers.
- Creates mini-sites for domestic segment marketing efforts where needed (e.g. MICE or Weddings).
- Identifies and obtains Marriott.com and OTA marketing and merchandising placements as appropriate.
- Creates online press releases and helps with property SEO to drive awareness to hotel.
- Collaborates with Field Marketing to develop, recommend and execute the opening S&M plan for the hotel.
- Works with marketing and sales teams to plan the pre-opening budget and execute the budget according to what is best for the brand, region.
- Sets up the Marriott.com Hotel Web Site.
- Work with brand marketing team to position the hotel on digital channels.
- Activates the hotel for sale on approved OTAs.
- Helps set digital sales goals for new opens in partnership with sales and revenue management.
- Acts as a point of contact for agencies reaching out for information about the hotel and redirect them to the right person to speak with.
- Shop hotel to verify M.com and OTA rates are set up correctly.
- Participates in regularly-scheduled global and regional eCommerce and Marketing web conferences and calls to review performance, share best practices, and troubleshoot issues.
- Trains and educates cluster and/or hotel-level managers on how to activate their hotel eCommerce and digital marketing strategy.
- Stay up-to-date on and communicate industry and competitive trends, with a focus on the domestic online travel landscape.
- Uses the eCommerce Resource guide.
- Delivers a monthly report and newsletter, and hosts a monthly webinar, for hotels.
- Serves as cluster-level point-person for Marriott’s eCommerce strategy.
- Delivers eCommerce training, presentations, and workshops to region, cluster and hotel-level associates and management in partnership with cluster/regional marketing teams.
- Builds solid relationships with ADSMs, GMs, cluster Marketing and Revenue Management teams (where relevant) to raise their awareness, understanding, and motivation to e-activate their hotels.
- Develops other cluster-level eCommerce communications, as appropriate.
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