Rooms Division Manager - Four Points By Sheraton Bintan, Lagoi Bay

Job Number 23090649
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Bintan Lagoi Bay, Jalan Gurindam Duabelas Lot B12 Mix S3, Lagoi Bay, Kecamatan Teluk Sebong, Kabupaten Bintan, Indonesia, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES
Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Verifies that the team has the capabilities to meet expectations.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Managing Property Rooms Operations Function(s)

• Performs other duties, as assigned, to meet business needs.
• Extends professionalism and courtesy to employees at all times.
• Performs hourly job functions as needed.
• Follows property specific second effort and recovery plan.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Communicates/updates all goals and results with employees.
• Takes proactive approaches when dealing with employee concerns.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Meets semiannually with staff on a one-to-one basis.

Managing And Monitoring Activities That Affect The Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.
• Understands the brand's service culture.
• Takes proactive approaches when dealing with guest concerns.
• Strives to continually improve guest and employee satisfaction.
• Extends professionalism and courtesy to guests at all times.
• Verifies that all team members meet or exceed all hospitality requirements.
• Responds timely to customer service department request.

Managing Profitability

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Strives to maximize the financial performance of the department.
• Verifies that a viable key control program is in place.
• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Conducting Human Resources Activities

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Receives hiring recommendations from team supervisors.
• Celebrates successes and publicly recognizes the contributions of team members.
• Interviews and assists in making hiring decisions.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.