Asset Management Professional Jobs

Summary

Supports pre-sales and post sales customer service functions by assisting customers, company sales and service representatives with questions on equipment returns, repairs, replacements, sales orders and delivery schedules. May serve as the customer contact on technical and service related questions. Audits incoming and outgoing shipments to assure quality and accuracy. Compiles and documents all transactions for data entry.

The Asset Management Professional (AMP) is an embedded consultant who works with a client to help reduce their MRO demand on the plant floor by executing proven methodologies and leveraging our broad portfolio of services and capabilities. The focus of the AMP is to help the client increase productivity, reduce costs, and improve reliability. The AMP is a key member of our customer support team and interfaces with sales, services management, product groups, and authorized distributors.

This position is located in Jakarta, Indonesia.

Essential Functions:

• Root cause failure analysis
• Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management
• Coordinate and process repair transactions
• Identify, recommend, and implement process improvements in regards to the MRO/repair process with focus on plant reliability
• Ability to apply reliability model to improve customers up time and operating equipment effectiveness.
• Responsible for communication between the customer account and management, RA sales and distributors and RA Product Management to ensure that required information is provided timely and accurately
• Perform daily reporting and data analysis by gathering product data from customer ERP systems and RA tracking software.
• Develop and manage SOP’s associated with the repair process at the client location
• Develop relationships with the key customer stakeholders to identify the customer’s key performance indicators. Create program metric reports using RA software and other tools that meet customer requirements.
• Provide live tracking for all assets repaired or managed

Basic Qualifications

• Experience in PLC will be an added advantage
• Bachelors’ degree OR equivalent (3-5) years of relevant experience
• Experience in tire industry will be an added advantage

Preferred Qualifications

• Previous experience in commercial or customer relations.
• Proficient with Microsoft Office Suite
• Strong problem solving skills
• Familiarity in working within an ERP system software environment, especially SAP
• Ability to collect and analyze data to identify issues and recognize trends
• Basic knowledge of store room operations, logistics, purchasing, maintenance, or order management.
• Excellent written and verbal communication skills