2023 A-Tech Talk It Application Support

About A-tech Talk

Join us for A-Tech Talk 2023, a webinar designed to help you excel in IT. Gain valuable insights into QA Engineering, Backend Development, and IT Application Support at ALTO Network. Don't miss this opportunity to acquire new knowledge and skills that will advance your career.

Highlights:

• Learn about creating an inclusive and supportive work environment at ALTO Network.
• Network with professionals and potential employers.
• Comprehensive insights into QA Engineering, Backend Development, and IT Application Support.
• Skill development to stay ahead in the rapidly evolving IT industry.

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PT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran National (GPN). Today, ALTO aims to be the national leader in payment solutions using the most innovative technology to give impact on connecting merchants and financial institutions to their customers.

Our main product is the transaction behind every banking transaction for both physical transactions and digital transactions. Kindly check our product here:

This position will be reporting directly to the IT Application Support Lead (Non-Core Banking) - IT Division.

nb: Hybrid Working System

Main Function

• Review system resources and performance for non-core applications
• Create knowledge base documentation.
• Responsible for the availability of non-core applications
• Responsible in ensuring all non-core transactional applications used by the company can run well.
• Provide L2 support for applications in the production environment and act as subject matter experts (SMEs) for non-core applications

Job Responsibilities

• Provide L2 support to all stakeholders based on the agreed procedure.
• Sanity test before process deployment/release in the production environment.
• Handling incidents, problems, service requests, and deployments that can be delivered according to SLA.
• Analyze system logs and identify potential problems.
• Provide report regularly to IT-Application Support Lead related to issue, incident, problem, deployment/release activity and others system/application anomalies.
• Perform impact analysis related to deployment or changes in configuration in non-core applications.
• Analyze and problem solving related to incidents and problems that occur in non-core applications.
• Perform a backup restore of the data.
• Perform execution for preventive & reactive maintenance.
• Run an on-duty shift table for handling applications-IT-AS Tools App applications. On-duty PIC is an accountable staff to be contacted 24x7.
• Create root cause analysis in case of incident & problem.

Job Requirements

• Deep understanding of the concept of REST API concept (JSON, XML)
• Hands-on experience with Linux/Unix operating system
• At least 2 years of experience in IT Application Support/ relevant field
• Experience in Docker/ Kubernetes is a plus
• Experience in Cloud computing (AWS/GCP/Azure, etc) troubleshoot and migration, network domain & infrastructure is a plus
• Proficient in SQL Query (Join, Index, etc) and bash scripting

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