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Operation Support Jobs
Company | Cakap |
Address | Daerah Istimewa Yogyakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Penyedia Jasa Pembelajaran Online |
Expires | 2023-09-17 |
Posted at | 8 months ago |
What You Will Do
Currently, we are looking for someone who can fill the position of Operation Support. Take a look at some points below to understand more about this role.
Before Class
- Work closely with stakeholder and teachers
- Create classes based on the schedule
- Train the teachers to use Cakap platforms
During Class
- Stream/mirror the class if the tutor using non Cakap platform
- Become a chat admin: welcome message, respond participants chat (comments/complaints), respond to unwanted behavior from the participants and closing message
- Make sure classes running smoothly
After Class
- Create classes reports
- Listing and Uploading Upskill Video Collection
- Handling Escalation Issue from B2C
Requirements And Specifications
In order to carry out the obligations well, we need someone who has specific knowledge and abilities in a specific area. To make it easier, there are:
- Fluency in both written and spoken English,
- Bachelor’s degree in Management, Communication or a related field
- Tech-savvy.
- Minimum 1 year experience working in a similar role
- Proficient knowledge of time management, and standard office practices and procedures,
- Outstanding communication skills, both written and verbal,
- Outstanding organizational skills,
- Strong people skills and excellent phone etiquette,
Connect with Us
Make yourself updated with Cakap & Cakap Squad activities by follow our social media at:
- Twitter : @cakapcom
- Instagram: @lifeatcakap @cakapcom
- LinkedIn: Cakap
- Tiktok : @cakapcom
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