Operation Support Jobs

nullResponsibilities

What You Will Do

Currently, we are looking for someone who can fill the position of Operation Support. Take a look at some points below to understand more about this role.

Before Class

• Work closely with stakeholder and teachers
• Train the teachers to use Cakap platforms
• Create classes based on the schedule

During Class

• Become a chat admin: welcome message, respond participants chat (comments/complaints), respond to unwanted behavior from the participants and closing message
• Make sure classes running smoothly
• Stream/mirror the class if the tutor using non Cakap platform

After Class

• Handling Escalation Issue from B2C
• Create classes reports
• Listing and Uploading Upskill Video Collection

Requirements

Requirements And Specifications

In order to carry out the obligations well, we need someone who has specific knowledge and abilities in a specific area. To make it easier, there are:

• Tech-savvy.
• Outstanding communication skills, both written and verbal,
• Proficient knowledge of time management, and standard office practices and procedures,
• Outstanding organizational skills,
• Fluency in both written and spoken English,
• Strong people skills and excellent phone etiquette,
• Bachelor’s degree in Management, Communication or a related field
• Minimum 1 year experience working in a similar role