It Application Support Jobs

PT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran Nasional (GPN). Today, ALTO aims to be the national leader in payment solutions using the most innovative technology to give impact on connecting merchants and financial institutions to their customers.

Our main product is the transaction behind every banking transaction for both physical transactions and digital transactions. Kindly check our product here:

This position will be reporting directly to the IT Application Support Lead (Non-Core) - IT Division.

Main Function

• Responsible in ensuring all non-core transactional applications used by the company can run well.
• Responsible for the availability of non-core applications
• Provide L2 support for applications in the production environment and act as subject matter experts (SMEs) for non-core applications
• Review system resources and performance for non-core applications
• Create knowledge base documentation.

Job Responsibilities

• Provide report regularly to IT-Application Support Lead related to issue, incident, problem, deployment/release activity and others system/application anomalies.
• Handling incidents, problems, service requests, and deployments that can be delivered according to SLA.
• Create root cause analysis in case of incident & problem.
• Perform execution for preventive & reactive maintenance.
• Sanity test before process deployment/release in the production environment.
• Run an on-duty shift table for handling applications-IT-AS Tools App applications. On-duty PIC is an accountable staff to be contacted 24x7.
• Analyze system logs and identify potential problems.
• Analyze and problem solving related to incidents and problems that occur in non-core applications.
• Provide L2 support to all stakeholders based on the agreed procedure.
• Perform impact analysis related to deployment or changes in configuration in non-core applications.
• Perform a backup restore of the data.

Job Requirements

• Experience in Docker/ Kubernetes is a plus
• At least 2 years of experience in IT Application Support/ relevant field
• Proficient in SQL Query (Join, Index, etc) and bash scripting
• Deep understanding of the concept of REST API concept (JSON, XML)
• Hands-on experience with Linux/Unix operating system
• Experience in Cloud computing (AWS/GCP/Azure, etc) troubleshoot and migration, network domain & infrastructure is a plus

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