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Teaching Operations Manager Jobs
Company | British Council |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Lembaga Swadaya Masyarakat,Program Administrasi Pendidikan |
Expires | 2023-05-10 |
Posted at | 1 year ago |
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
- Implements a range of standardised, operational procedures and systems within the Teaching Centre(s) to achieve specified, clearly measurable targets (revenue, volume, time and/or cost).
- Sets up, maintains and communicates the academic calendar using agreed template.
- Manages the day to day logistics of the Teaching Centre including timetabling, cover and duty rota using agreed templates.
- Works with the Commercial Manager to anticipate demand and liaises with internal and external stakeholders to utilise internal classroom space and source external space against demand.
- Provides support and oversight to student administration including transfers, waiting lists, absences.
- Manages academic processes such as attendance, academic records, reports and certificates according to product and service guidelines ensuring compliance with TCMS academic management policies and processes.
- Working with the Cluster Operations Lead, translates Regional English Strategies into 1-3 year Operations plan, including continual improvement to global standards, effective integration of new products/services /delivery methods and process/ systems changes.
- Agrees SLA (Service Level Agreement) requirements and performance management of supporting functions/external suppliers.
- End to end oversight of operational planning, logistics, resourcing, service delivery performance /standards and effective capacity management for the country.
- Identifies and shares examples of best practice with Cluster.
- Ensures customer complaints and issues are resolved within according to agreed process and SLA.
- Builds good working relationships with corporate stakeholders including Tax, Legal and Information Governance.
- Develops and maintains excellent relationships and communication with internal stakeholders across a range of business and geographical areas, to inform and enable medium-term innovation and improvements in the quality of teaching delivery.
- Manages safeguarding of Young Learners and parent engagement for the country.
- Reports on teacher utilisation using agreed regional templates.
- Supports business process improvement through reviewing data, analysing outcomes and providing recommendations to the Cluster Operations Lead.
- Ensures team receive and maintain appropriate induction/training in all relevant risk management procedures.
- Uses standardised processes to monitor compliance with agreed risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures). Highlights to senior managers any instances of non- compliance.
- Uses standard corporate protocols to assess a range of risks in teaching delivery, conducts risk assessments of teaching premises.
- Responsible for accuracy of student financial and registration data including management of debtors and refunds; Teaching Centre financial records as per audit requirements and hourly paid teacher and YL Assistant pay claims.
- Manages the resourcing and administration for freelance staff, (Teachers, Young Learner Assistants) including overseeing pay claims, managing leave, rota and timetabling.
- Accurate and timely completion of FCCF requirements including income reconciliations, cash flow and deferred income.
- Oversees and coordinates stock management and inventory for teaching centre.
- Tasks and coordinates others (e.g. third party suppliers, external partners) to complete activities in accordance with agreed service delivery/ contractual requirements (e.g. cost schedules, time deadlines etc.).
- Plans and prioritises country's operational activities, and supports team development towards effective delivery of services and delivery of work plan.
- Manages day to day performance of country operations team, Motivates and encourages team performance, addressing sickness, discipline etc., to ensure high quality service delivery is maintained at all times.
- Experience of operations management with exposure to streamlining operations.
- Experience of successfully delivery of business process improvement.
- Experience of cost management.
- Experience of working as part of a dispersed team
- Experience of implementing change.
- Experience of operations within teaching delivery
- Candidates must have the right to live and work in the country in which the role is based.
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