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Support / Incident Reporting Engineer

Company

Paired
Address Indonesia
Employment type FULL_TIME
Salary
Expires 2023-10-15
Posted at 1 year ago
Job Description
About the company:

A social marketplace for brands.


Responsibilities:
  • Monitor and detect incidents affecting the platform's performance and functionality
  • Determine the root cause of incidents and develop appropriate resolutions and recovery plans (BONUS PAY IF ABLE TO PERFORM THIS)
  • Report and escalate issues to the On-Call Engineer according to priority levels set by the in-house team.
  • Follow procedures for common incidents and implement preventative measures
  • Continuously improve incident handling processes and tools to ensure efficient resolution
  • Document and communicate incident details, including timeline, actions taken, root cause, and corrective and preventative measures


Requirements:
  • 2 years experience in Javascript
  • Strong problem-solving and analytical skills
  • Fluent in English
  • Experience with Typescript, NodeJS, GraphQL, Postgres, NextJS, AWS
  • Excellent communication and collaboration abilities
  • Commitment to following best practices for incident handling and resolution, including blameless postmortems and continuous improvement
  • Familiarity with incident management tools such as incident.io, PagerDuty, and Linear