Services Architecture Senior Specialist

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Services Architecture

Responsible for building the business and technology scenarios, which will allow the customer to decide on the most appropriate solutions from the array of existing SAP Solutions (On premise / private or public or SAP cloud / hybrid / Partner-solutions options) to acquire and implement and to do so in an efficient way. Architects consult the customers on all types of Services available, with the end-goal of building the path into a digitized future for them, focusing on our latest technology as well as our entire portfolio of Services and Solutions.

Core Tasks Include

Acts as an Advisor to the customer to lead them towards the next step of IT-Services by providing an holistic advice and guidance focusing either on an application/solution, an industry or a technology.

Assess the as-is situation as well as the business goals of the customer and provide a structured path towards an integrated IT-Landscape as well as the relevant operational approach required for the implementation. Validates and optimizes the approach for maximum customer success.

Translate the desired IT end-state scenario of the customer into actionable project steps for the implementation work.

Maintain key relationships with Business Leaders (including but not limited to Chief Information Officer) in the customer in order to jointly design the IT end-state and required Services / Solutions to be implemented.

Coordinate with the different Services roles within the company (Consultants, Project Managers, etc) as well as Development and Sales organization where appropriate the delivery of the resources to implement the customer's road-maps.

Clarifies existing expectations from various stakeholders with the customer, especially in very difficult cases; creates a path to solution which integrates diverse points of views and which serves as a starting point for future business. Collaborates with customer / SAP team for the best possible implementation.

Drives knowledge management and innovation activities based on this experience with customers. Documents successful approaches, tools etc. and makes them available to colleagues at SAP.

Collaborates and co-innovates with the respective development teams

Accountability

• Manages projects, defines deliverables and provides definitive advice and interpretation of situations
• Builds strategic partnerships with key decision makers in customer & partner organization
• Ensures that goals and milestones are met and approved budgets are managed appropriately
• May include team lead or supervisory responsibiities
• Ensures business critical & innovative results
• Tracks single project budget line
• Manages escalation appropriately

Complexity

• Manages projects of high volume or high risk/complexity
• Provides regular project status and updates

Experience

• If in Six Sigma has black belt
• Depending on LoB has a PMI, Six Sigma or equivalent certification
• Sound professional experience
• Deep knowledge of project management skills

Communication

• Represents SAP to customers
• Represents SAP to customers' - is responsible for delivery of quality outcomes of projects of high volume or high risk
• Formulates clear project plans incl. mile stones, timeline and sub projects
• Captures opinions and expectations of stakeholder and communicates them to the project team
• Communicates messages relevant for project in a timely manner and with constructive feedback to project team
• Finds common ground for cooperation within project team

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 355282 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .