Senior Analyst - Ams - Oracle Financial Services Analytical Applications (Ofsaa) - Id

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Work you will do
The Kuala Lumpur Delivery Center (KL DC) team provides Application Managed Service (AMS) or Operate services to our Clients in the SEA region for the various ERP applications. We partner with our Clients to ensure business continuity and perform value added task by delivering continuous improvements within the internal IT process and procedures and also the business processes defined in the application. The support that the AMS team renders enables our Client to focus more on their strategic work whilst we focus on maintaining the business satisfaction for the implemented application.
The Kuala Lumpur Delivery Center (KL DC) team works hand in hand with our Consulting team to provide end to end services to our Clients from Advisory, Implement to Operate. We are key in ensuring that there is seamless transition from the project implementation team or the Client’s incumbent AMS service provider.
Our team consist of various diverse sub-teams at various locations (Kuala Lumpur, Bangkok, Manila, Ho Chi Minh City, Singapore) supporting the different ERP applications. As a team member, you will embrace the benefits of a diverse workforce which can truly be an enriching experience. Here in Deloitte we encourage networking and collaboration.
As an analyst in this engaging & growing team, you will have the opportunity to tap into state of the art technologies such as, Cloud Apps – within SAP & Oracle, Automation/RPA and Business Transformation. Be prepared to be trained, to get certified and indulge in hands on experience across industries on these platforms.
Key responsibilities include:-

• Configure/develop in accordance with best practices ensuring a reliable and permanent solution
• Perform in-depth production incident (simple to medium complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.
• Actively document new issues as a knowledge base
• Maintain documentation according to firm standards, best practices, and standard operating procedures
• Identify issues escalated by Level 1 (Helpdesk) to be escalated to Level 2 or 3
• Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
• Deliver simple to medium complexity enhancements within the agreed timeframe and with quality.
• Able to perform periodic system task.

Enough About Us, Let's Talk About You
If you are someone whom matches the following requirements, send us your resume and join us at Deloitte Consulting – creating an impact in whatever we deliver!

• Higher Diploma or Bachelor degree in any relevant discipline.
• Willing to work on shift and/or on-call basis
• Willing to work based on Client’s business work days and office hours.
• Possess good analytic thinking
• Willing to explore and expand knowledge on an on-going basis
• Develop relationships with internal and external stakeholders.
• Curious, creative, pro-active and always seeking out new challenges.
• Ability to travel if required, i.e. to be placed at Client’s site for the project
• Have atleast 2 -3 years’ experience working with the required application as a support team member, implementation team member or as an end-user of the application.
• Have knowledge in Oracle PL/ SQL. Experienced in Data Warehouse implementation.
• Good spoken English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, etc

Next Steps
So what are you waiting for? Join the winning team now !
Due to volume of applications, we regret only shortlisted candidates will be notified.
Requisition ID: 98943
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