Seller Relationship Engagement Lead

Seller Relationship Engagement

Seller Relationship Management

• Oversee key accounts seller, including negotiating deals, operational improvement and campaign participation to maximize growth
• [offline sales] Develop ideas and proposals to sellers to secure exclusive partnerships for key campaigns and/or identify upselling and cross-selling opportunities. This includes discussing promo plans, current and future campaigns, bridging between the marketing team and the merchant partner
• Work closely with internal teams (eg: marketing, merchandising) to optimize the visibility and credibility of sellers
• [offline sales] Analyze sellers’ progress, activities, sales performances and category initiatives to drive transaction and revenue performance
• Responsible for establishing and maintaining close working relationship with consignment and marketplace sellers to gain higher revenue
• [offline sales] Construct high-level strategic business plans and identify new sources of growth by identifying market gaps and opportunities for all segments of sellers

Seller Customer Service

• Manage outward communication to sellers to facilitate understanding and awareness of organizational strategic direction, changes and challenges
• Actively share new features on Tinkerlust to sellers. Ensure seller understanding and implementing new features in order
• Analyze & provide development solution for quality management issue on floor
• Oversee in troubleshooting seller-related problems and providing actionable proactive solutions to potential issues with speed and efficiency
• Responsible to oversee in troubleshooting seller-related problems and provide actionable proactive solutions to potential issues with speed and efficiency

Training & Reporting

• Facilitating Customer Engagement team with comprehensive map of customer journeys, supported by systems/ platforms, performance reports, customer insights, quality assurance, as well as budget utilization
• Prepare reports on account status. This includes evaluate, forecast and track key account metrics
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Provide in-depth insight on seller sentiment and concerns to other Team Leaders in order to execute overall category strategies in line with the company goals

Minimum Qualifications

• Minimum 3 to 5 years of working experience in customer engagement / relationship management, or other similar role in fashion and/or e-commerce industry is highly preferred
• Possesses a Bachelor's degree in Business Administration, Economics, Finance, Management or any relevant study
• Demonstrate strong leadership in driving the success of business growth with a proof in achieving customer retention and satisfaction
• Have demonstrated strong problem solving skills to think out of the box and provide creative and effective solutions.
• Have excellent communication with strong stakeholder management skills and willingness to interact, share ideas while working with individuals from other departments
• Have demonstrated project management skills
• Work from office : Must be flexible to conduct seller visits and calls in different locations or communication channels
• Able to quickly adapt and possess willingness to learn in a fast-moving environment and experience working in an entrepreneurial environment.