Learning & Development Mgr Jobs

Job Number 23073505
Job Category Human Resources
Location Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
CANDIDATE PROFILE
Education And Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES
Administering Employee Training Programs

• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Ensures employees receive on-going training to understand guest expectations.
• Meets with training cadre on a regular basis to support training efforts.
• Promotes and informs employees about all training programs.
• Helps employees identify specific behaviors that will contribute to service excellence.

Evaluating Training Programs Effectiveness

• Meets regularly with participants to assess progress and address concerns.
• Monitors enrollment and attendance at training classes.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Ensures adult learning principles are incorporated into training programs.
• Measures transfer of learning from training courses to the operation.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Establishes guidelines so employees understand expectations and parameters.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Drives brand values and philosophy in all training and development activities.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Develops specific training to improve service performance.
• Aligns current training and development programs to effectively impact key business indicators.

Managing Training Budgets

• Utilizes P-card if appropriate to control and monitor departmental expenditures.
• Participates in the development of the Training budget as required.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Manages budget in alignment with Human Resources and property financial goals.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.