Information Technology Operations Team Lead

Our client is a Family Theme Park in Jakarta, and they are looking for an IT Operation Lead with following responsibilities and requirements

Working responsibilities:

• Facilitate day to day management responsibilities including team support, feedback, open discussions, planning and prioritization
• Ensure all the process comply with IT policy and audit
• Work closely with the IT Head who maintains the Operations project schedule, budget, resource plan, and deliverables compliance
• Preserve assets, information security and control structures
• Monitor and address incident and change management activities using an ITSM software.
• Ensure all the infrastructure and network maintained well
• Provide technical leadership to the IT Operations team that provides system operations, change management, configuration management, user support, IT security, database administration, and training.
• Doing BCP/DRP testing
• Acting as an escalation point providing sufficient levels of technical know-how to assist in root cause identification and permanent resolution of issues
• Maintain a hardware and software license inventory
• Updating knowledge with the latest technology to support the business

Requirements:

• Hands-on experience with computer networks, network administration and network installation
• Good Communication skills – English & Bahasa Indonesia
• CCNA, CompTIA A+, MCSE and ITIL Certifications are preferred
• Strong technical background in systems administration and software application support
• Experience : Proven working experience as an IT Operation Lead or relevant experience – minimum 3 years
• Education : Min S1 Technic Information/System Information