Hotel Manager Jobs

Job Number 23086081
Job Category Property Leadership
Location The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education And Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets

• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Reviews financial reports and statements to determine how Operations is performing against budget.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.

Managing Property Operations

• Ensures core elements of the service strategy are in place to produce the desired results.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Strives to improve service performance.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Establishes a vision for product and service delivery on property.
• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Stays knowledgeable of leadership talent in the property.
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.