General Manager - The Orient Jakarta, A Royal Hideaway Hotel

Located in the heart of Jakarta and designed by world-renowned architect and interior designer Bill Bensley,The Orient Jakarta, a Royal Hideaway Hotel*****will elevate every stay to a new level of luxury, wellness and comfort. Member ofThe Leading Hotels of the World, this boutique hotel is located on the arterial road Sudirman Street, abusiness and shopping hubwhich is the perfect spot to discover and experience the culture of the wonderful island of Java. This street and its surroundings are home to the main stores, shopping malls, bars and trendy restaurants of the Indonesian capital.

One of the main features ofThe Orient Jakarta, a Royal Hideaway Hotelis the narrative of its décor. Inspired by the ancient Orient, it invites guests to discover and experience the local culturethrough the use ofmaterials, traditional handicrafts and antiques of high cultural significance.

The hotel's153 roomsfeature panoramic views of the city and are fully equipped. Designed with high-quality materials and finishes, they are all decorated differently, making themcompletely unique. Among its decorative singularities, the bed headboards are handmade with traditional Batik fabrics and the doors painted by local artisans.

The Orient Jakarta, a Royal Hideaway Hotel is a delight forfood loversas it offers two restaurants, one specialising in Japanese cuisine and the other in Spanish gastronomy. It also has a Lounge-Snack Bar and a Pool Bar on the 5th floor of the hotel. A third restaurant is currently being finalised on the hotel's rooftop, focusing on international cuisine.

The hotel has2 fabulous pools, one of which is on the rooftop, as well as aspa with 4 treatment areas and a fitness area. The Orient Jakarta, a Royal Hideaway Hotel is also the perfectvenue for meetings and eventsthanks to its numerous function rooms and prime location in the Sudirman Centre Business District.

The Orient Jakarta, a Royal Hideaway Hotelis a 5* hotel where history and craftsmanship unite in an unexpected way, where distinctiveness and quirkiness are a matter of pride and where guests can enjoy exclusive services and facilities in the heart of Central Jakarta.

Overview

Daily hotel operations to achieve planned goals for the property in keeping with all corporate and brand standards whilst achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Hotel General Manager should run the hotel in accordance with the Standard Operating Procedures, Policies and Values as set out Barceló Group. The Hotel General Manager shall see to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets.

Responsibilities

• Work in unison with HQ and ownership to develop the overall hotel strategy to maximise guest satisfaction, staff satisfaction and financial performance.
• Continuously review staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensure complete compliance with Occupational Health & Safety Act, fire regulations and other applicable legislation's, ensuring good safety practices of employees and guests, assisting in the maintenance of proper crisis and security procedures.
• Lead all key property matters, including capital projects, customer service and refurbishment.
• Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence.
• Development of an operational strategy that is aligned with the brand's business strategy and lead its execution. Work with the team to put sustainable work processes and systems in place that support the execution of the strategy.
• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
• Maintain strong relationships with neighbours, vendors, and hospitality competitors.
• Management of property.
• Ensure full compliance to hotel operating controls, SOP's, policies, procedures, and service standards.
• Take insight into procurement processes for operating supplies and equipment and contracting with third party vendors for essential equipment and services.
• Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.

Qualifications

• Understands and interprets hotel financial reports; generates and analyses budgets and extended reports.
• Is entrepreneurial, driven and motivating. A leader who has experience inspiring guest service.
• Displays strong, hands-on management skills; thrives in customer interactions.
• Have an innate ability to think big, and small. * Blend creative entrepreneurialism, emotional intelligence and healthy competition with strategy and streamlined systems. * Be your own brand ambassador: Passion is believable. Authenticity is powerful. * Back to basics: Understand motives. Deliver above and beyond. * Community matters. Build One. Acknowledge it. Lead by example. Value your people. * Represent ownership. * Set up and maintain systems so that you have the time and creative bandwidth to continue innovate.
• At least 10 years of experience in the executive management of operations, sales and marketing, food and beverage or related professional area of luxury hospitality.
• Thinks critically and objectively; has excellent problem-solving skills and the ability to make quick decisions based on business demands.
• Responsible of the overall operation of the hotel to maximize performance, profitability and return on investment.
• Has a passion for hospitality, demonstrated by a progressive career.