Front Office Team Leader - Hyatt Regency Bali

Description

Hyatt Regency Bali, a delightful beachfront hotel in Sanur built on nine hectares of lush tropical gardens. The beachfront resort is elegantly designed with a modern Balinese touch and overlooks the Indian Ocean.

We would like to invite you, to join us as Hyatt Regency Bali associates, In our journey to provide our guests with immersive Sanur village experiences. Our values – Empathy, Integrity, Respect, Inclusion, Experimental, and Wellbeing – are our guiding principles and shaped our culture.

As Front Office Team Leader you will be responsible to ensure the smooth and efficient running of the Reception within the Rooms Division.

Main Duties

• Communicate rooms sell strategy to staff
• Liaise with Housekeeping and other related departments on daily operation
• Ensure all Cashier drawer have sufficient floats / banks to service all guests during their shift
• Assist the Assistant Manager and Front Desk in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
• Up sell rooms, F&B outlets and other facilities whenever opportunities arise
• Monitor and ensure rooms are ready for arriving guests
• Check guest registration and folios, ensuring that the various types of voucher attached
• Assist in making reservation at other Hyatt hotels in conjunction with Spirit Single Image interface facility
• Take over duties from subordinates as may be required and during peak hours
• Monitor all arriving guests through guest arrival list ensuring the rates, set up and all guest requirements are provided and followed up
• Control Rooms blocking during peak periods and to pre assign rooms for large groups movement and next day’s arrivals
• Liaise and organise with Housekeeping Department that the established cleaning schedules are strictly adhered to
• Check and update Housekeeping report and departure list daily
• Ensure that the cashiering procedures are strictly adhered to
• Monitor rooms availability for current and next 2 weeks (minimum)
• Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Assistant Manager Duty if no immediate solution can be found and assure follow up with guests
• Ensure all Front Desk Officer acknowledge current promotions, policies, events, daily VIPs, and other important information
• Establish a rapport with guests maintaining good customer relationship
• Control rooms blocking during peak periods and to pre-assign rooms for VIPs and all FITs

Qualifications

• Minimum 1 year experience in the same positions.
• Well versed with Opera, Microsoft Office as well as other system related and reports
• Excellent communication skill both in verbal & written.
• Has good ethic and professional attitude.
• Enjoys interaction and naturally well versed with social conversation

This position is only for Indonesian

Primary Location: ID-Bali

Organization: Hyatt Regency Bali

Job Level: Full-time

Job: Front Office

Req ID: BAL002248

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.