Front Office Supervisor - Ayana Saka Museum

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Front Office to work with our Rooms team for our AYANA Saka Museum.

Responsibilities

• Provide information about our museum.
• Perform all check-in and check-out tasks
• Up sell additional facilities and services, when appropriate
• Respond to guest complaints in a timely and professional manner
• Answer questions and address complaints
• Welcome guests upon their arrival and introduce our SAKA museum
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Inform customers about payment methods and verify their credit card data
• Answer all incoming calls and redirect them or keep messages
• Maintain updated records of bookings and payments

Requirements

• Experience in operating OPERA system.
• Minimum of 2 years experience in the same position in a large luxury resort.
• Fluent in Korean, Mandarin, Japanese or other languages is advantage
• Indonesian Citizen
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable.