Front Office Team Leader - Hyatt Regency Bali

Organization- Hyatt Regency Bali

Summary

Hyatt Regency Bali, a delightful beachfront hotel in Sanur built on nine hectares of lush tropical gardens. The beachfront resort is elegantly designed with a modern Balinese touch and overlooks the Indian Ocean.

We would like to invite you, to join us as Hyatt Regency Bali associates, In our journey to provide our guests with immersive Sanur village experiences. Our values – Empathy, Integrity, Respect, Inclusion, Experimental, and Wellbeing – are our guiding principles and shaped our culture.

As Front Office Team Leader you will be responsible to ensure the smooth and efficient running of the Reception within the Rooms Division.

Main Duties :

• Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Assistant Manager Duty if no immediate solution can be found and assure follow up with guests
• Monitor all arriving guests through guest arrival list ensuring the rates, set up and all guest requirements are provided and followed up
• Ensure all Front Desk Officer acknowledge current promotions, policies, events, daily VIPs, and other important information
• Assist the Assistant Manager and Front Desk in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
• Liaise and organise with Housekeeping Department that the established cleaning schedules are strictly adhered to
• Ensure that the cashiering procedures are strictly adhered to
• Assist in making reservation at other Hyatt hotels in conjunction with Spirit Single Image interface facility
• Up sell rooms, F&B outlets and other facilities whenever opportunities arise
• Communicate rooms sell strategy to staff
• Check and update Housekeeping report and departure list daily
• Monitor rooms availability for current and next 2 weeks (minimum)
• Liaise with Housekeeping and other related departments on daily operation
• Take over duties from subordinates as may be required and during peak hours
• Monitor and ensure rooms are ready for arriving guests
• Establish a rapport with guests maintaining good customer relationship
• Control Rooms blocking during peak periods and to pre assign rooms for large groups movement and next day’s arrivals
• Ensure all Cashier drawer have sufficient floats / banks to service all guests during their shift
• Check guest registration and folios, ensuring that the various types of voucher attached
• Control rooms blocking during peak periods and to pre-assign rooms for VIPs and all FITs

Qualifications

• Has good ethic and professional attitude.
• Minimum 1 year experience in the same positions.
• Enjoys interaction and naturally well versed with social conversation
• Excellent communication skill both in verbal & written.
• Well versed with Opera, Microsoft Office as well as other system related and reports

This position is only for Indonesian