Field Application Scientist Jobs

Responsibilities:

l Coordinate and conduct customer training for MGI products and assays.

l Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.

l Develop and maintain positive relationships with customers

l Support sales efforts through technical presentations, customer management or organizing seminar.

l Act as a key contributor of customer feedback to marketing and product development teams

l Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

Education/Experience:

l Master degree or above in Genetics, Molecular Biology or Bioinformatics or related subject. NGS academic background or work experience preferred. Undergraduate with outstanding knowledge and skills is welcomed as well.

l Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.

l Prior field experience supporting customers in a highly technical field preferred.

l Outstanding problem solving and interpersonal skills

l Demonstrated English written and verbal communication and training/presentation skills

l Excellent learning ability. Experience working in an international company and biomedical instrumentation or technology preferred.