Dispute Operations Manager - Senior Manager

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job responsibilities

1. Ensuring all Visa/Mastercard credit / debit card claims have been resolved in accordance with the predetermined SOP & service Level.

2. Ensuring all reports to the Bank's Internal parties are fulfilled in accordance with the set time.

3. Make a budget (OPEX & Capex) which is prepared in accordance with business developments.

4. Reviewing and monitoring the imposition of costs related to divisional operations.

5. Checking the completion of forms related to Purchase Requests, Service Equipment/IT Request Analysis Forms, Change Request Forms, Cost Review Forms and Budget Transfer Forms (if needed).

6. Carry out the UAT Compliance Visa / Mastercard process and adhoc projects.

7. Monitoring and reconciliation of transaction dispute claims.

8. Make reports related to transaction disputes and reconciliation

9. Ensuring the process of uploading Point Redemption and reviewing credit card Invoice Point Redemption.

10. Withdrawal of Visa and Mastercard Settlement Reports.

11. Report daily GL Monitoring.

12. Back up the Card Settlement process.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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