Desk Collection Training Manager

Keuntungan

• BPJS Ketenagakerjaan dan Kesehatan
• Bonus dan Insentif

Deskripsi Pekerjaan
Your Duties And Responsibilities Include
We are seeking an experienced Trainer Desk Collection to join our team. As a Trainer Desk Collection, you will be responsible for training and coaching our collection agents to ensure that they meet their targets and provide excellent customer service.

• Providing coaching and feedback to collection agents to improve their performance
• Collaborating with other departments to identify areas for improvement and efficiency gains
• Providing support to collection agents when needed
• Keeping up-to-date with the latest collection practices and regulations
• Conducting training sessions and workshops for new and existing collection agents
• Creating and maintaining training records and reports
• Developing training programs and materials for collection agents
• Evaluating the effectiveness of training programs and making necessary adjustments

Requirements

• Strong organizational and time-management skills
• Strong knowledge of collection practices and regulations
• Bachelor's degree in Business Administration, Finance, or a related field
• Strong interpersonal and communication skills, both verbal and written
• Ability to work effectively in a team environment
• Excellent coaching and training skills
• At least 3 years of experience in training and development, preferably in the financial industry

Qualifications

• Ability to work effectively under pressure and meet tight deadlines
• Experience in creating and delivering training programs and materials
• Ability to analyze data and evaluate the effectiveness of training programs
• Familiarity with relevant technology and tools used in the collection industry
• Strong problem-solving skills and the ability to think creatively
• Familiarity with adult learning principles and training methodologies
• Proven track record of success in training and coaching collection agents to meet their targets and provide excellent customer service
• Ability to adapt to different learning styles and individual needs of collection agents