Crm Executive Jobs

This is an exciting opportunity to join Zalora’s Customer Relationship Management (CRM) team. You need to work collaboratively across marketing channels, as well as with other departments to understand marketing processes. Reporting to CRM Manager, this role is based in South Jakarta, Indonesia.

The primary function of CRM Executive is to define, evaluate and deliver the CRM strategy aimed at encouraging client retention and loyalty. The shaping and delivering of marketing and promotional campaigns

Responsibilities:

• Analyze success of email and push campaigns and use this to develop longer term strategy
• Setting up the campaigns and data filters within ZALORA CRM platform (Braze)
• Coordinating with relevant stakeholders in the organization
• Increase campaign performance through creative testing and performance reviews
• Developing customer segmentation strategy which translates to campaign execution across platforms, examples but not limited to email, rich push, or push notifications, and in-app notifications
• Shaping and delivering of marketing and promotional campaigns
• Analyze data management for CRM related

Requirements:

• Ability to build and maintain friendly, professional relationships with colleagues, clients and vendors
• Attention to detail in all aspects of the role
• Organized, planned and productive to get the most from each working day
• Experience with CRM platform Braze and ability to create/edit HTML emails is a big plus
• Enjoy the challenges of a fast-paced, high-stakes Fashion Ecommerce
• Maintain a positive attitude focused on customer satisfaction
• Have at least 2 years of work experience in CRM, experience working in marketplace is an advantage

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.