Account Manager Lead Jobs

Responsibilities

• Captured user’s feedback and align with product team to implement product improvements in business level
• Identify opportunities and build cooperation with business partner
• Overseeing end-to-end integration process and acting as the first point of contact by liaising with client's technical teams with an intermediate understanding of APIs
• Develop a seamless onboarding process and customer journey’s best practice
• Build and maintain excellent relationships with all areas of the business
• Maintain active accounts through onboarding, resolving technical issues, product training, and communication in multiple ways
• Create and develop a product handbook for merchant and internal stakeholders
• Conducting monthly, quarterly, and yearly account activation reviews for all clients
• Directly reporting to COO
• Lead the account management team

Qualifications

• Take a well-planned and organized approach towards all work that you do
• Have strong presentation skills, both during in-person meetings and over-conference calls
• A good team player, fast learner, and open to changes
• Optional - Able to understand APIs and explain in basic technical terms
• Optional - have prior experience in the payments industry. This will be nice to have but is not necessary
• Experience in leading teams as a team leader
• Excellent time management skills and problem-solving
• Have experience and passion in supporting and handling clients
• Experience 2 – 5 years in account management and client relationship
• Have a knack for working well with a wide range of people, both internally and externally
• Have strong administration skills and attention to detail