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2023 Helpdesk/Monitoring Jobs

Company

PT Alto Network
Address Area DKI Jakarta, Indonesia
Employment type CONTRACTOR
Salary
Category Penerbitan Konten Online
Expires 2023-07-05
Posted at 11 months ago
Job Description
Menyelesaikan keluhan dan masalah pertanyaan pelanggan dengan cara yang terorganisir dan akurat untuk memastikan kepuasan pelanggan.


  • Keterampilan (skill)
  • TCP/IP
  • Sebagai gerbang utama untuk tiket yang datang dari pelanggan dan melakukan proses tindak lanjut sampai dengan berhasil mengeskalasikan ke bagian/unit yang benar.
  • Switching Operation Process
  • GEt Things Done
  • Switching Application
  • Monitoring Application
  • Follow-up ke unit lain untuk penyelesaian tiket.
  • Pengetahuan (knowledge)
  • EmPowering People
  • Eksternal
  • Menjelaskan masalah dalam bahasa yang dipahami oleh pelanggan dan beritindak dengan simpati atas ketidaknyamanan pelanggan.
  • Pencapaian SLA
  • Menanggapi semua pertanyaan pelanggan (Email, WAG, dan Telpon) sesuai dengan SLA.
  • Internal:
  • Kesesuaian pengkategorian dan eskalasi tiket
  • Pendidikan
  • Online Transaction
  • Know Our People
  • Act Responsibly
  • Challenge Status Quo
  • Monitoring Application
  • Complaint Handling
  • Basic Network Command
  • Follow-up ke pelanggan untuk memastikan bahwa jawaban atau penyelesaian masalah sudah lengkap dan benar.
  • Ticketing System
  • Pelanggan
  • General IT Knowledge
  • Lulusan baru / 1 tahun pengalaman sebagai Customer Service / Operator
  • Payment Message Standard Messaging (ISO 8583/ ISO 20022)
  • Melakukan pemenuhan dari setiap request inquiry yang dilakukan pelanggan.
  • Pengalaman Kerja
  • SMK, Diploma, Sarjana jurusan IT / Sistem Informasi
  • Semua pihak di internal
  • Sikap/Perilaku


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