It Helpdesk Support (010905) Jobs

Some of the key responsibilities in this role include:

1. Identifying and proactively resolving IT issues
2. Providing level 1 and Level 2 level hardware and software support.
3. Adhering to all processes and documenting procedures accordingly.
4. Making recommendations on upgrades and replacements when necessary.
5. Proactively building the IT brand via local delivery of customer facing technology initiatives.

Some of the key technologies that this position will be supporting are:

• Windows 10.
• Audio and Visual (conferencing).
• MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint.
• MS Teams.

To be successful in this role you will have:

1. Tertiary qualifications with demonstrated working experience in a IT support role.
2. Be organized, with the ability to work autonomously with a busy and varied workload.
3. Strong customer/client focus with excellent communication skills.
4. Experience with hardware lifecycle management would be an advantage.
5. Experience in working with Microsoft applications and a working knowledge of networks.
6. Experience of building business relationships and servicing senior level management.
7. Ability to confidently deliver any information session or training as required.