Technical Expert - Monitoring (Newtrax)

Sandvik Mining and Rock Technology is a leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.
The role
The Technical Expert_Monitoring (Newtrax) will be responsible for important customer assignments to perform systematic fault finding and providing prompt, correct and safe solutions and providing quality technical support at the Freeport Mine site in Indonesia. Work closely with customer, using a specialist understanding of customer needs to act as a trusted advisor and determine the appropriate. Reporting the important product cases into the EQ Division systems.
Key performance areas

• Run new product training/coaching course for colleagues.
• Perform adjustments and fine tuning of systems for customer equipment
• All employees and workers are required to conduct themselves in accordance with our EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers.
• Organize corrective action campaigns and follow up the completion in Sales Area.
• Function as first line support for helpdesk issues & technical support in Sales Area.
• Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
• Follow the necessary Take 5 and risk assessment procedures..
• Commissioning new products.
• Ensure technical information and knowledge sharing between Equipment division and Sales Area together/aligned with Product Masters.
• Root Cause Analysis/Trouble Shooting (Including 1st line support).
• Source and join technical training courses and assessments of Divisions.
• Use deep knowledge of the tasks, tools, and procedures in providing technical support to the customers.
• Collect technical feedback and provide feedback to Product Masters/EQ Division Product line.

Your profile
You should possess a relevant Degree or Trade qualification in either electrical or mechanical disciplines. Along with 5 years of Technical experience and training in key aspects of technical trades
Proven understanding and experience with machine CAN bus systems is required. You also possess proven understanding and experience with IT systems and terminology, MS Project, MS Visio, and MS Access, in addition to system support and remote support experience.
Additionally, it is preferred that candidates possess:

• Experience working with TCP/IP networks including Wi-Fi
• Experience with underground mining remote control system
• Ability to work underground as needed
• Knowledge of customer’s industry
• Strong investigative and diagnostic skills
• An understanding of communication protocols (e.g. CANBus)
• Experience in on site commissioning
• Systemic failure analysis

What We Offer

• Superannuation on top of all earnings
• A rewarding career with diverse opportunities
• Training and development opportunities
• Company Bonus scheme
• Site and Travel allowance’s

How To Apply
Apply via our website www.sandvik.com/career