It System Support Jobs

A Talented & Experienced Teams as your Colleagues

• Continuously seek opportunities to enhance user experience and system efficiency.

• Proven experience (X years) in functional system support, software application support, or a related role.

• Excellent problem-solving skills with the ability to analyze complex issues and provide effective solutions.

• Basic knowledge of SQL queries, scripting languages, or other technical tools is a plus.

• Experience with training end-users and creating user documentation is a plus.

Extensive experience with project management across the full lifecycle of software development, including project estimation, tracking.

Plan courses / trainings / certifications for your team members to help you build a solid and skillfull IT Team

Communicate with internal project manager or field supervisor to develop new features based on the operational’s painpoints

Continuously improve programming skills to stay relevant

Minimum 4 year experience of leading IT Team of developers across multiple software projects

Extensive experience in development technologies, products and platform.

Min. 1-3 years experience in IT System & Support .

Min Bachelor Degree from Information Technology/Information System/Computer Science, or related.

Good communication and detail oriented.

Good understanding of IT Systems (ERP, etc.) and programming languages (PHP, etc).

3-5 years of experience in the same field.

Strong analytical and problem-solving skills.

Ability to gather and document system requirements.

Experience in process modeling, including data flow diagrams, use cases, and class diagrams.

Experience in database design, including creating Entity-Relationship Diagrams (ERDs).

Excellent communication and collaboration skills.

Minimum 2 years of experience in banking software development process as System Analyst or Business Analyst

Working knowledge of a wide variety of programming languages is a plus

Strong logical, analytical & troubleshooting skill

Good communication and interpersonal skill

Bachelor's degree of Computer Science

Familiar with System Development Life Cycle (SDLC)

Melakukan review atas Change Request, Business Requirement Doc, dan atau proposal sejenis, guna identifikasi gap permintaan dan dampak operasional

Melakukan review atas spesifikasi rancangan sistem

Mempersiapkan dan melaksanakan pengujian / testing aplikasi sistem secara menyeluruh

Mengkoordinasikan dan menyusun Target Operating Model

Melaksanakan aktivitas proyek terkait aplikasi sistem, meliputi antara lain menyelenggarakan sosialisasi/ training dan fasilitasi pembuatan prosedur / pedoman teknis

Pengalaman minimal 3 tahun di bidang pengembangan aplikasi sistem

Have extensive experience in creating Business Requirement and Functional Specification Documents.

Skilled in performing requirement analysis, root-cause analysis, and providing solid technical designs.

Proficient in English writing skill

Having experience Entity Relationship Diagram (ERD), UI Design / UX and UML Diagrams

INTIKOM is hiring for IT Project Manager - Full WFO at Jakarta Area

Working in well-known companies, preferably in Software House / Fintech.

Berinteraksi dengan pemangku kepentingan bisnis untuk memahami kebutuhan dan keinginan mereka.

Mengidentifikasi dan menganalisis data untuk membuat rekomendasi tentang cara meningkatkan efisiensi dan produktivitas organisasi.

Memahami aspek teknis dari solusi bisnis dan berinteraksi dengan tim pengembang untuk memastikan solusi dapat diimplementasikan secara teknis.

Membuat laporan yang jelas dan mudah dimengerti tentang proyek bisnis dan presentasi kepada pemangku kepentingan bisnis.

Mengidentifikasi masalah bisnis dan menentukan solusi yang tepat untuk mengatasinya, termasuk menyusun rencana proyek dan memperkirakan anggaran.

Analisis dan pemecahan masalah: Kemampuan untuk mengumpulkan dan menganalisis informasi, mengidentifikasi masalah, dan merancang solusi yang efektif.

Min. 1-3 years experience in Application Support

Experience in ERP, especially in SAP S/4 HANA

Experience in implementation project application

Detail oriented, experience in documentation system

Experience in creating user manual application

Installing and configuration the application, both in Head Office and Branches Office

3 years of working experience as IT Business Analyst or related field is required

Mandatory experienced in SAP MM or another module can be considerable

Experience in writing clear, concise, and comprehensive documentation (ERD, TSD)

Experience in agile delivery and tracking using JIRA

Familiar with SQL query and powerful system design knowledge

Candidate must possess at least Bachelor's Degree In Engineering (Computer/Telecommunication) or equivalent

Preferable for those who are experienced in IT System Application Support at least for 1 year.

Implement system and training users.

Have Diploma’s/ Bachelor’s degree from Information Technology, Computer Science, or equivalent.

Able to manipulate data using SQL query.

Understand Java, Linux server and network devices (switch & router) settings.

Think in a structured way and communicate logically.

Have a flexible can-do approach, high attention to detail, and demonstrate excellent interpersonal and time management skills.

5 years of experience in IT Support or similar role.

Excellent communication skills and proficiency in English (spoken and written).

Experience in quickly learning new software applications and being open to innovative and challenging ideas.

Demonstrate extensive knowledge of Microsoft Excel & Word.

Demonstrate a sound knowledge of SQL Server / Microsoft Access.

Melakukan instalasi dan konfigurasi aplikasi, baik yang berlokasi di kantor pusat ataupun di outlet maupun depo

Memastikan berjalannya penggunaan aplikasi sistem informasi terkait operasional sehari-hari dalam bisnis perusahaan

Memonitoring atas request yang di submit (SLA dan troubleshoot)

Menerima Issue dari user melalui Web Ticketing System maupun Non Ticketing.

Monitoring Laporan Daily Log dari Team Application Support

Minimal S1 jurusan Sistem Informasi/ Teknik Informatika dan jurusan terkait

Memiliki skill accounting tools (MYOB/ Accurate/ Zahir)

Memastikan berjalannya penggunaan aplikasi sistem informasi terkait operasional sehari-hari dalam bisnis perusahaan

Memonitoring atas request yang di submit (SLA dan troubleshoot)

Menerima Issue dari user melalui Web Ticketing System maupun Non Ticketing.

Monitoring Laporan Daily Log dari Team Application Support

Minimal S1 jurusan Sistem Informasi/ Teknik Informatika dan jurusan terkait

Manage system configurations and implement into production meeting requirements, on time and with acceptable quality

Ensure requirement are delivered within time

Manage budget both Capex and Opex in IT BSS Support system Area

Undertake continuous actions to increase efficiency (e.g. build automation, business process simplification)

Support resolution of incidents/problems through high level problem / incident handling where developments of launched systems / applications is required

Have 2 years experience in the same field or position.

Excellent and experience with SQL Server, Oracle, Google Suite, Microsoft Office.

Making Changes in the Concept / Development of Core or Non-Core Systems.

Conducting a business needs analysis and recommendations related to System Change / Development.

Implementing UAT for system changes / development.

Evaluating the development of core / non-core, along with planning prevention against things that will happen.

Install and maintain all server hardware and software systems, as well as manage server performance and availability

Create and manage all system tools for all scripts and automation processes, as well as oversee all capacity planning

Evaluate all papers per system requirements, as well as all design and development activities, and administrate all sophisticated processes

Create an infrastructure to handle all business requirements and execute frequent system troubleshooting to fix all difficulties

Previous experience working as a Linux Administrator

Working knowledge of MySQL and/or MariaDB

Bertanggung jawab untuk menganalisis, merancang, dan mengimplementasikan sistem informasi yang efisien dan efektif untuk meningkatkan operasional perusahaan.

Bekerja sama dengan tim pengembangan dan pengguna bisnis untuk memahami kebutuhan mereka, mengidentifikasi masalah, dan menyusun solusi teknis yang sesuai.

Memastikan bahwa sistem yang diimplementasikan sesuai dengan persyaratan bisnis, mengelola perubahan, serta melakukan pengujian dan pemeliharaan sistem.

Pengalaman 2-3 tahun sebagai programmer atau system analyst dalam pengembangan perangkat lunak profesional (mandatory)

Logika analisis dan pemecahan masalah yang detail & mendalam

Eager - Agile - adaptif, dan pembelajaran cepat

1 or more years experience in SAP HCM (Payroll)

Good communication skill to partner effectively with cross functional team

Strong analytical skills with the ability to collect, organize, analyze and attention to details of the problems

Support the SAP Payroll system

Support SAP Payroll-SAP R/3 data integration

Support Sunfish - SAP Payroll data integration