Head Of Retail Operations
By Spilla Jewelry At Surakarta, Indonesia
At least have 1 years experience to be head of operation
Have minimum 2 years experience of sales and hospitality
Have a good coordination and leadership skill
Minimum of a bachelor's degree (Hospitality, communication science, or marketing)
Monitoring and be responsible for every sales activity and target
Full responsibility for operational store
Vp-Head Of Postpaid & Retail Operation
By PT. Indosat Tbk At Semarang, Indonesia
Responsible Stock Management in Gerai Channel, Direct Sales Channel & Partner Store Channel.
Has Project Management background with strong creativity and openness for innovation
Responsible for store and subordinate performance (absence, sales, productivity, coaching and mentoring, product knowledge, promotion understanding, and other related indicators)
Responsible for monitoring service performance (e.g Attendance, CSAT, serving & waiting time, mystery shopper) and knowledge (product, new process, program)
Responsible for sharing knowledge in Gerai & SDP with service (Incld mini Gerai non Service)
Responsible for manage complaint & fraud

Are you an experienced retail operations leader looking for a new challenge? We are looking for a Head of Retail Operations to join our team and lead our retail operations strategy. You will be responsible for driving sales, increasing customer satisfaction, and ensuring operational excellence. If you are a motivated and results-driven leader, this is the perfect opportunity for you!

Overview:

Head of Retail Operations is responsible for managing the day-to-day operations of a retail business. This includes overseeing the store staff, managing inventory, and ensuring customer satisfaction. They must also be able to develop and implement strategies to increase sales and profitability.

How To Become an Head Of Retail Operations:

To become a Head of Retail Operations, you will need to have a combination of education, experience, and skills. A bachelor’s degree in business, retail management, or a related field is typically required. You should also have several years of experience in retail management, preferably in a leadership role. Additionally, you should have strong communication, organizational, and problem-solving skills.

Head Of Retail Operations Skills:

• Leadership
• Communication
• Organization
• Problem-solving
• Strategic planning
• Budgeting
• Customer service
• Inventory management
• Sales and marketing
• Team building

What is Head Of Retail Operations Knowledge?

• Knowledge of retail industry trends
• Knowledge of retail operations
• Knowledge of customer service principles
• Knowledge of inventory management systems
• Knowledge of sales and marketing strategies
• Knowledge of budgeting and financial management
• Knowledge of team building and motivation

What is Head Of Retail Operations Responsibilities?

• Develop and implement strategies to increase sales and profitability
• Manage store staff and ensure customer satisfaction
• Oversee inventory management and ensure product availability
• Monitor and analyze sales data to identify trends and opportunities
• Develop and implement promotional campaigns
• Develop and maintain relationships with vendors and suppliers
• Monitor store performance and identify areas for improvement
• Develop and implement policies and procedures

What is Head Of Retail Operations Experience?

• Previous experience in retail management
• Previous experience in a leadership role
• Experience in budgeting and financial management
• Experience in sales and marketing
• Experience in customer service
• Experience in inventory management
• Experience in team building and motivation

What is Head Of Retail Operations Qualifications?

• Bachelor’s degree in business, retail management, or a related field
• Strong communication, organizational, and problem-solving skills
• Ability to develop and implement strategies to increase sales and profitability
• Ability to manage store staff and ensure customer satisfaction
• Ability to oversee inventory management and ensure product availability
• Ability to monitor and analyze sales data to identify trends and opportunities
• Ability to develop and maintain relationships with vendors and suppliers

Head Of Retail Operations Education:

• Bachelor’s degree in business, retail management, or a related field
• Professional certifications in retail management or related fields
• Training in sales and marketing strategies
• Training in customer service principles
• Training in inventory management systems
• Training in budgeting and financial management
• Training in team building and motivation
What tools help Head Of Retail Operations work better?
• Retail management software: This type of software helps Head of Retail Operations manage store operations, track inventory, and analyze sales data.
• Point of sale (POS) systems: POS systems help Head of Retail Operations track sales, manage customer information, and process payments.
• Customer relationship management (CRM) software: CRM software helps Head of Retail Operations track customer interactions and build relationships.
• Inventory management systems: These systems help Head of Retail Operations track inventory levels and ensure product availability.
Good tips to help Head Of Retail Operations do more effectively?
• Develop and implement strategies to increase sales and profitability.
• Monitor store performance and identify areas for improvement.
• Develop and maintain relationships with vendors and suppliers.
• Monitor and analyze sales data to identify trends and opportunities.
• Develop and implement promotional campaigns.
• Develop and implement policies and procedures.
• Utilize retail management software to manage store operations.
• Utilize point of sale (POS) systems to track sales and manage customer information.
• Utilize customer relationship management (CRM) software to track customer interactions and build relationships.
• Utilize inventory management systems to track inventory levels and ensure product availability.
Common Head Of Retail Operations interview questions?
• What experience do you have in retail management?
• How would you handle a difficult customer situation?
• How do you ensure customer satisfaction?
• What strategies have you implemented to increase sales and profitability?
• How do you manage inventory levels and ensure product availability?
• How do you analyze sales data to identify trends and opportunities?
• What experience do you have in developing and implementing promotional campaigns?
• What experience do you have in developing and maintaining relationships with vendors and suppliers?
• What experience do you have in developing and implementing policies and procedures?
• What experience do you have in utilizing retail management software?