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Call Center Jobs in Kota Depok, West Java

Head Of Call Center
By Sunsoft At Bali, Indonesia
Strong leadership and people management skills, with the ability to inspire and motivate a team.
Proven experience in managing call center operations, preferably in a supervisory or managerial role.
Familiarity with call center technologies and systems, such as CRM, IVR, and workforce management tools.
Manage call routing and workforce management systems to optimize staffing levels, schedule adherence, and resource utilization.
Develop and deliver training programs to enhance the skills and knowledge of call center representatives.
Develop and maintain regular reports and dashboards to track call center performance, identify trends, and present actionable management insights.
Call Center Specialist Jobs
By E-World Indonesia At Surabaya, Indonesia
Manage the reception area and staff to ensure effective communication both internally and externally
Provide office guests with a hospitable experience
Excellent written and verbal communication skills
Supervise the maintenance of office areas, equipment, and facilities
Interact with IT, phone and building personnel as needed
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Call Center Customer Service Representative
By Glints At Batam, Indonesia
Manage incoming calls, guest enquiries from multiple channels eg from Email, Facebook, chats etc.
Any others ad-hoc tasks as assigned by the manager in-charge
Has minimum 1 year of working experience as Call Support in Software Company / IT Company
Excellent customer service and communication skills in English and Mandarin (to liaise with Chinese speaking individual)
Knowledge of IT / Software product is a plus
Address any questions or issues that guest may have in regards to company products or services promptly
Call Center Representative (Mandarin)
By Glints At Batam, Indonesia
Manage incoming calls, and guest inquiries from multiple channels (eg. from Email, Facebook, chats, etc)
Any other ad-hoc tasks as assigned by the manager in-charge
Excellent customer service and communication skills in English and Mandarin (to liaise with Chinese speaking individuals)
Placement: Batam, Indonesia (onsite work)
Address any questions or issues that guests may have in regard to company products or services promptly
Follow up on customer outstanding inquiries
Center Director Jobs
By Business Institute Indonesia At Surabaya, Indonesia
• 10-15 years of experience, including hospitality management and/or teaching within a recognised institution
• Experience in academic management and program development
• Project Management Experience, Pre-opening Experience in a hospitality environment is a
• Leadership & Management experience
A brand new international hospitality school is looking for a Center Director to be placed in Surabaya.
• Direct report—Board of Directors/Owners, if applicable

Are you looking for a job that offers flexible hours, competitive pay, and the chance to make a real difference? Look no further than a career in call center work! With a call center job, you'll have the opportunity to help customers with their needs while developing your communication and problem-solving skills. Plus, you'll get to work in a fast-paced, dynamic environment with plenty of opportunities for growth. So what are you waiting for? Start your journey to a rewarding career today!

Call center jobs involve providing customer service and support over the phone, via email, or through online chat. The job requires excellent communication and problem-solving skills, as well as the ability to remain calm and professional in difficult situations.

What is Call Center Skill Requirements?

• Excellent communication skills, both verbal and written
• Ability to remain calm and professional in difficult situations
• Ability to multitask and prioritize tasks
• Proficiency in customer service software and databases
• Knowledge of relevant products and services
• Ability to work independently and as part of a team

What is Call Center Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Proficiency in customer service software and databases

What is Call Center Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software and databases

What is Call Center Experience?

• Previous customer service experience
• Experience in a call center environment

What is Call Center Responsibilities?

• Respond to customer inquiries via phone, email, or online chat
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Process orders, forms, and