Transaction Specialist Digital Jobs

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As an Transaction Specialist, you will be responsible for addressing various issues and inquiries related to online transactions within the payment system. Your primary focus will be on the product features of the payment system, and you are expected to handle these challenges in an organized and efficient manner. Your tasks will involve analyzing transaction patterns and trends to provide valuable insights to the relevant teams.

Key Responsibilities:

• Resolve issues and inquiries related to online transactions using a structured and organized approach.
• Achieve Service Level Agreement (SLA) targets in resolving transaction issues.
• Handle escalated inquiries from the Helpdesk and Monitoring teams, serving as the first line of resolution.
• Provide recommendations based on the conducted data analysis.
• Diagnose and resolve transaction-related issues at a workaround level to ensure smooth transaction processes.
• Act as the primary point of contact within the organization for addressing emerging online transaction issues.
• Ensure all digital products are operating normally, including transaction normalization.
• Efficiently resolve incidents to minimize negative impacts on services.
• Analyze transaction patterns and trends to identify opportunities and potential improvements.
• Analyze, report, and discuss transaction patterns and trends to reduce incidents.
• Document workaround steps in the Knowledge Management (KM) system for accessibility by other team members.
• Ensure optimal service uptime to meet user requirements.

Qualifications:

• Knowledge of payment systems and related digital products.
• Proficiency in diagnosing issues and quickly finding temporary solutions (workarounds).
• Educational background in related fields such as Information Technology, Information Systems, or a related field.
• Strong analytical skills with a focus on transactional data.
• Ability to work under tight deadlines while maintaining quality.
• Effective communication skills to interact with various teams and levels within the organization.
• Previous experience in handling online transactions or related fields is a plus.

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