Technology Specialist (It) Jobs

Job Overview:
The Technology Specialist applies their conceptual knowledge of Technology and with a moderate level of guidance and direction from colleagues and leadership, is responsible for solving a range of straightforward Technology problems. They will be responsible for analyzing possible solutions using standard procedures, as well as building knowledge of the company, processes, and customers. The Technology Specialist understands key business drivers and applies this knowledge to solve problems in straightforward situations through analysis of possible solutions using technical experience, judgment, and precedents.
Responsibilities
Job Responsibility:

• Work with senior leadership and management in the business units to communicate issues, resolutions, and impact on business, as well as report on Metrics/KPIs
• Directly affects customer satisfaction through engagement with customers and by providing transparency into operational outcomes.
• Effectively manage third-party service providers
• Broad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, and Infrastructure Projects)
• Strong business acumen and the ability to translate technical terms into business terms required.
• Provide daily, weekly, and monthly reports to the appropriate audience.
• Manage a team of IT support resources to provide best-in-class IT service to all functional users.
• Responsible for day-to-day service operations. This includes providing regular infrastructure maintenance and support, with prompt resolution of issues, off-hours support, and compliance with IT governance and processes.
• Impact the quality of operations provided by internal and external operations teams.
• Manage and engage with external vendors & internal stakeholders to negotiate contracts and key deliverables of IT assets procurement and services.
• Develop end-user communications and ongoing technical training material is required.
• Build relationships with key functional stakeholders in the business and communicates appropriately with them.
• Proactively use root cause analysis to increase operational efficiency.
• Liaise with vendors and application teams to drive the root cause analysis and problem resolutions.
• Direct and oversee vendor work.
• Apply broad knowledge of IT operations principles, business drivers, and related areas to impact results.
• Responsible for ensuring staff are meeting/exceeding expectations regarding performance and defined SLA metrics/benchmarks.
• Manage performance of Level 2 & Level 3 services and support clients while ensuring service levels are achieved and customer expectations are met or exceeded.

Qualifications
Qualifications:

• Provide support after new systems are rolled out and train non-technical end users
• Strong client-facing skills, with the ability to quickly establish rapport with client contacts at all levels
• Must possess strong verbal & written communication skills Able to travel if required for meetings.
• Knowledge of Microsoft operating systems and Office suites
• Experience managing IT Asset lifecycle from procurement to inventory management and secure disposal
• Ability to work independently as well as within a team environment
• Experience in dealing with client contacts at a senior level
• Ability to solve highly complex, non-routine problems and coordinate troubleshooting efforts from various teams into a cohesive solution
• Must be self-motivated, flexible, and highly resourceful to reach acceptable solutions at the Enterprise tier
• Must be able to successfully work on multiple projects simultaneously and work under tight deadlines in a results-oriented environment
• P&L experience a plus
• In-depth knowledge of IT infrastructure operations (Networking and Connectivity, Server Support, Infrastructure Projects)
• Proven people management and leadership skills and at least 5 yrs. of relevant experience
• 10+ years of hands-on experience in IT operations or IT Deskside Support team for a Fortune 500 company
• Enhanced root-cause analysis skills, with the ability to identify improvement opportunities in the technology stack, suggest improvements to current processes, and demonstrated a cross-functional approach to problem resolution
• Strong Customer service skills
• Able to anticipate problems before they arise, plan effectively for future activities, and manage unplanned events in a controlled manner
• Responsible for critical work and complex projects performed within a broader technical and business context
• Communication (written and verbal) and presentation delivery skills are required. Strong PowerPoint skills are a must
• Experience with satellite technology (VSAT) to attend to vessels’ demands
• Must possess strong verbal & written communication skills, with demonstrated experience in effectively speaking to all levels of the organization
• Ability to think creatively and come up with solutions quickly in critical environments
• Good verbal and written communications skills
• Desired excellent organizational, project management, and communication skills
• Bachelor’s Degree in Information Systems, Information Technology, Computer Science, or Engineering from an accredited college or university or equivalent experience
• Broad technical knowledge of end-user technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including WebEx and Jabber)
• Follow processes and procedures
• Service delivery background in Infrastructure Management preferred
• Fluent/ Native in Portuguese; advanced knowledge of English

Company Overview and Core Values:
McDermott is a premier, fully integrated provider of technology, engineering and construction solutions to the energy industry. For more than a century, customers have trusted McDermott to design and build end-to-end infrastructure and technology solutions—from the wellhead to the storage tank—to transport and transform oil and gas into the products the world needs today.
At McDermott, we hold all employees accountable to follow our 5 core values.

• Integrity – we maintain a firm adherence to legal and ethical conduct.
• Well-Being – we promote all forms of well-being.
• One Team – we are one company, where everyone is equally important.
• Go Beyond – we seek courageous and creative solutions.
• Commitment – we are reliable and dependable in delivering quality solutions.