Information & Communication Technology Specialist - Jakarta

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action, and peace and security.

In Indonesia, UN Women works with government, civil society organizations, academia, the media, and the public and private sectors to address national priorities of gender equality and women’s empowerment. Placing the advancement of women’s rights at the center of our work, UN Women Indonesia focuses on (1) Ending violence against women, (2) Promoting women’s human rights (3) Women’s economic empowerment (4) Women contribute to and have greater influence in building sustainable peace.

To support the effective implementation of the UN Women’s programme in Indonesia the role of ICT support is essential. To maintain and ensure good ICT support, the UN Women Country Office Indonesia is seeking part-time ICT specialist.

Objective

The objective of this Consultancy is to provide Information and Communication Technology (ICT) support services to UN Women Indonesia Country Office.

The Consultant shall perform all the services/work as necessary to fulfill the objectives of the Consultancy contract. The activities will be performed under the supervision of the Operation Manager.

Duties And Responsibilities

Key Duties and responsibilities:

• Installation of commercial and in-house developed software and related upgrades and anti-virus programs on a timely basis;
• Ensure the internet connectivity is up and ready for UN Women users access to the internet;
• Do not set up software without a license unless required;
• Maintain closed communication with the Regional and HQ ICT Coordinator on ICT-related issues and updates.
• Troubles-shooting:
• Provide information on IT inventory to the UN Women personnel to enable them to perform better systems planning and decision-making;
• Effective functioning (installation, operation, and maintenance) of all UNWOMEN hardware equipment and acquisition of hardware supplies;
• Maintenance:
• Check and keep the software and hardware of the network system in working order (including server, networks, and workstation), solve the problem from any emergency condition.
• Ensure all the UN Women Indonesia Office’s servers, network, and all other equipment are in good condition;
• Support the team in dealing with ICT HQ;
• Ensure effective operation of office cloud storage, including but not limited to the office’s corporate one-drive, and regularly back up cloud data on backup media;
• Configuration of MS Office 365 and OneDrive for Business;
• Support the team in providing the specification for the procurement of ICT equipment;
• Restore the server operating system and configuration; restore data from backup tape, In case of emergency;
• Regular service:
• Performance of specific technical functions, including identifying which hardware electronic components (disks, memories, network wiring, power sources, etc.) may cause a problem and liaising with UNWOMEN vendor for parts replacement (if any);
• Check UN Women computer/laptop or server on the antivirus log and remove viruses or malware if found;
• Install the new Windows image, configure the BitLocker, and join Azure AD;
• Support the programmes colleagues in planned activities at other Venues.
• Check the UN Women’s system at least once a month. The check work includes network, hardware, software, backup, and anti-virus upgrade;
• Ensure all the UN Women Indonesia’s servers are connected to UN Women’s remote and local network and the service is ready to use;
• Provide on-site software and hardware (including IP Phones and printers) troubles-shooting, existing software upgrades, and new software installation when required;
• Liaise with ICT HQ for the use of office Firewall (replacement or new one).
• Provide a proactive approach to protect the network from risks such as unauthorized access to the network or sensitive data and information;
• Make sure that the network printers are accessible from the workstations;
• Update patch files for the Server, Computer, laptop, printer, network equipment, and all other relevant equipment;
• Be responsible for reinstalling software in case of broken down;
• Scan/clean on a monthly basis or by request;

Deliverables:

• Timely and effective IT personnel and support services, troubleshooting, and maintenance.
• Monthly IT Activity Report of UN Women Indonesia Office;

Expected Output and Deliverables:

No

Deliverables

Estimated number of working days (Starting date 1 September 2023)

Target Completion

Dates

1

Submission of report on all activities in supporting ICT CO operation work during month September 2023 in line with request and feedback from UN Women.

8 working days

30 September 2023

2

Submission of report on all activities in supporting ICT CO operation work during month October 2023 in line with request and feedback from UN Women.

8 working days

31 October 2023

3

Submission of report on all activities in supporting ICT CO operation work during month November 2023 in line with request and feedback from UN Women.

10 working days

30 November 2023

4

Submission of report on all activities in supporting ICT CO operation work during month December 2023 in line with request and feedback from UN Women.

8 working days

31 December 2023

5

Submission of report on all activities in supporting ICT CO operation work during month January 2024 in line with request and feedback from UN Women.

10 working days

31 January 2024

6

Submission of report on all activities in supporting ICT CO operation work during month February 2024 in line with request and feedback from UN Women.

8 working days

29 February 2024

7

Submission of report on all activities in supporting ICT CO operation work during month March 2024 in line with request and feedback from UN Women.

8 working days

31 March 2024

8

Submission of report on all activities in supporting ICT CO operation work during month April 2024 in line with request and feedback from UN Women.

8 working days

30 April 2024

9

Submission of report on all activities in supporting ICT CO operation work during month May 2024 in line with request and feedback from UN Women.

10 working days

31 May 2024

10

Submission of report on all activities in supporting ICT CO operation work during month June 2024 in line with request and feedback from UN Women.

8 working days

30 June 2024

11

Submission of report on all activities in supporting ICT CO operation work during month July 2024 in line with request and feedback from UN Women.

10 working days

31 July 2024

12

Submission of report on all activities in supporting ICT CO operation work during month August 2024 in line with request and feedback from UN Women.

8 working days

31 August 2024

Competencies

Core Values

• Professionalism.
• Respect for Diversity;
• Integrity;

Core Competencies

• Stakeholder Engagement;
• Inclusive Collaboration;
• Leading by Example.
• Awareness and Sensitivity Regarding Gender Issues;
• Effective Communication;
• Accountability;
• Creative Problem Solving;

Required Skills And Experience

Personnel/Qualifications & Experience:

The ICT Consultant with the following qualifications:

• Knowledge of best practices and standards of UN ICT requirements
• Minimum of 5 years working experience as ICT support staff
• Experience in providing ICT support services for multi-national organizations, inter-government organizations, business companies, and the United Nations Agencies is an advantage.
• Able to work under challenging circumstances with minimum supervision.
• Fluency in English and Bahasa Indonesia, both written and spoken.
• Knowledge of computers, basic programming, and relevant software applications;
• University degree or diploma in Information Technology, Computer Sciences, Engineering or any other related fields;
• Demonstrated ability to work with users' community
• Previous working experience in or with the UN/NGO is an asset
• Hands-on experience in troubleshooting, networking, hardware, and software maintenance;

Roles And Responsibilities Of The Parties

• The ICT Consultant shall be required to bring his/her own laptop while working at UN Women Indonesia Office.
• The ICT Consultant is expected to work both at the premises of the UN WOMEN Indonesia office to do on-the-job support and also from outside the premises, depending on the type of support needed.
• To stand by at the UN Women Indonesia Office for at least 2 days or 16 working hours every week.
• Working hours:
• The ICT Consultant should be available for contact via mobile and email.

Timeframe and location

• Total duration of the contract: 12 months (2 days a week)
• Service Site: Service Address: UN WOMEN Indonesia Office, 3A Floor at Menara Thamrin, Jalan. MH Thamrin, Jakarta Pusat, Indonesia
• The Monthly IT Activity Report of the UN Women Indonesia Office shall be submitted by the end of each month.

Communication and reporting obligations

The Consultant should provide the Operation Manager, UN Women Indonesia Office, a Monthly Activity Report by the end of each month. The reports may cover such aspects as progress made in the provision of the Services, identification of unforeseen issues or areas of concern, delays in the provision of the Services, causes of such delays, and proposed measures to correct such causes.

EVALUATION

Applications will be evaluated based on the cumulative analysis.

• Technical Qualification (100 points) weight; [70%]
• Financial Proposal (100 points) weight; [30%]

A contract will be awarded to the individual consultant whose offer has been evaluated and determined as follows:

• Having received the highest score out of above defined technical and financial criteria.
• Responsive/compliant/acceptable, and

SUBMISSION OF APPLICATION

Interested candidates are encouraged to submit an electronic application with Financial Proposal to this UNDP job website.

Submission of package

• Financial proposal breaking down the daily fee. Applications without financial proposals will be treated as incomplete and will not be considered for further assessment.
• Updated CV.
• P11, including past experience in similar assignments, can be downloaded at http://www.unwomen.org/about-us/employment

PAYMENT METHOD

Payments for this consultancy will be based on the achievement of each deliverable and certification that each has been satisfactorily completed.

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