Information Technology Operations Specialist

The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

Responsibilities

• Create reports on problems identified, actions taken, and workarounds implemented.
• Determine and manage problem escalation to a higher level if necessary, be it to higher management, external service providers, or related vendors.
• Process Improvement: Provide input and suggestions to improve problem and incident management processes. Contribute to the development and best implementation practices in problem domain management.
• Ensuring relevant information is available to team members and end users.
• Proactive Repair: Analyze problem trends and seek opportunities to improve system reliability and quality and prevent future problems from occurring.
• Support end users in dealing with common issues and provide guidance on mitigating errors that may cause problems.
• Collaborate between team members, including technical, development, and infrastructure support.
• Investigate, analyze, and understand the root causes of problems. Perform assistance and evaluate the impact of the problem on the business.

Qualifications

• Having ITIL 4 Foundation certification and IT Problem Management Training is preferred.
• Knowledge of payment industry regulations especially on licensing and approval process in OJK & Bank of Indonesia is a plus
• Have good analytical skills to analyze problems systematically and make the right decisions based on available information.
• Have 1 year or less work experience in problem management or computing and programming. Freshgraduates are welcome
• Able to work responsively, effectively and have good communication skills to interact with internal and external teams.
• Able to work in shifts and or long working hours.
• Have analytical skills and presentation skills to report problems and proposed solutions.
• Prior experience in building and integrating API with SNAP API standard is a plus
• Mastering programming languages, Linux scripting.
• Bachelor degree in Informatics Engineering, Informatics Management, Informatics Systems or equivalent.
• Good interpersonal skills to communicate with other team members and departments.
• Good management skills, including the ability to set priorities, identify risks, organize tasks, manage time, and control progress.