Deputy Site It Lead

www.aprilasia.com Asia Pacific Resources International Limited (APRIL) Group is one of the largest, most technologically advanced and efficient makers of pulp and paper products in the world.

Our products, including our flagship PaperOne office paper, are proudly marketed and sold in more than 70 countries around the world.

Currently we are looking for Deputy Site IT Lead position, The Infrastructure Manager is responsible for leading the team to design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. You will maintain the security and reliability of the network, hardware, and other computer system.

Requirements :

• Bachelor or Master Degree in Computer Science, Information Systems or a related Technical discipline.

• A practical technical experience of at least 7 years in managing Microsoft platforms, Active Directory administration, PC, laptop , handheld devices, TCP/IP (DNS/DHCP), Apple IOS, network and cabling works.

• A solid technical experience with Windows 10 Operating System, MS Teams collaboration tool, Office 365 suite and on premise and/or cloud-hosted infrastructure, with proficiency in using MS Visio and MS Excel.

• Proven capability of managing team members based onsite and remotely

• Familiarity on the IT setup required for a corporate office and/or Retail business and working knowledge on SAP system or any other ERP systems available in the market.

• Strong communication, influencing and negotiation skills, in particular in dealing with contractors, vendors and other stakeholders from diverse backgrounds.

• A systematic way of organizing and setting priorities based on business needs as well as logical and rationale approach in problem solving with entrepreneurial mindset and passion.

Job Responsibility

1. Provide site-based Application Management service under the direction of the central application management team

2. Provide site based Infrastructure Management services under the direction of the central Infrastructure Management team

3. Provide IT Facility Management Service including managing the physical site servers / communication rooms, UPS, PABX, management of physical assets (good delivery, disposal etc) and software media.

4. Manage the PC fulfillment activities including desktop provision, thin clients, upgrades, standard maintenance, standard PC moves (IMACs) and hardware support

5. Ensure that the Site IT Delivery Team Leads and Analysts are responsive to customer request, provide issue documentation, resolution, and escalation as necessary.

6. Provide leadership and direction to the Site IT Delivery Team Leads. Clearly define and communicate roles and expectation to Site IT Delivery team member.

7. Work with RGE Companies to ensure that centralized IT Management processes are adopted, implemented, and maintained appropriately.

8. Provide input to accurate development plants and estimates and work to ensure that development efforts supported by CSC are successfully executed

9. Act as a point of escalation for complaints and service issues to ensure swift resolution and customer satisfaction. Ensure Customers, Team Leads, and Analyst are aware of the official complaint’s procedure

Your Subordinates:

· Desktop & Server Support

· Infrastructure Support Analyst

· Infrastructure Leaders

· Telecommunications & Networking Support

• Kindly submit your CV to [email protected]