Sr. Key Account Manager

About Intrepid

Intrepid Group (www.intrepid.asia), an Ascential company (https://www.ascential.com/) is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities.

We are supported by Ascential,a global leader in information, analytics and eCommerce optimization. Together with Ascential, Intrepid is growing rapidly, with many exciting opportunities to work with leading brands and ecommerce platforms across multiple categories. By joining us, you’ll get to experience what it takes to drive a successful ecommerce business end to end.

Job Summary:

A Key Account Manager is the liaison office between Intrepid, its clients and the platform/s the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.

Job Responsibilities:

• Implement and execute the joint business plan (JBP) of the brand with a platform
• Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:

o Content management & optimization

o Campaign strategies & execution

o Chat response representation of the brand/seller

o Operations capacity and process implementation

o Progressive revenue trend and overall online sales performance

• Identify clients’ potential business opportunities as well as upselling services
• Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
• Minimize client attrition at all costs
• Foster client relationships; work with sales and marketing teams and other support teams available
• Design marketing strategies and sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members

Job Qualifications:

• Excellent negotiation skills
• Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
• Strong interpersonal skills (empathy & flexibility)
• Experience with eCommerce platforms
• ECommerce background from a selling platform is a plus
• Knows eCommerce fundamentals
• Excellent leadership skills
• Has advanced knowledge on Consumer Marketing & Digital Marketing

What do we offer:

• A key position in a fast-growing global eCommerce company that has strong growth trajectory momentum and strong competitive edges, this role offers an exciting growth journey and opportunity to co-create our success story.
• You will work with leading brands across different categories to shape their presence across all eCommerce platforms in the years to come and will have a broad view of the latest developments in the South East Asian eCommerce ecosystem.
• Competitive salary package, performance-based bonus