Senior Manager / Director - Operations Transformation - Financial Services - Banking - Indonesia

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you will do

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within insurance and drive pioneering business propositions and best-in-class transformation narrative for our insurance clients across SEA. Typical engagements which you could be involved in include:

• Front office / sales and service transformation
• Omni-channel customer journey and experience design
• Digital enablement and platform implementation
• Performance analysis and transformation of distribution channels (agents, bancassurance, direct)
• Operating model transformation

You will exercise strong analytical and critical thinking skills, solve complex problems, communicate your findings, conduct impact assessment, and change management. Finally, you will work independently and collaboratively in a team.

You will support Deloitte and client’s business growth by:

• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
• Using tech, human-centered design thinking and innovative approaches to solve business needs.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Assisting in proposal development, as requested.
• Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design
• Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people, and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

• Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with senior stakeholders.
• Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.
• Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.
• Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.
• Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.

Enough About Us, Let's Talk About You

It is essential that you,

• Transformation in company or bank i.e. sales and service transformation including customer journeys, service blueprints and process redesign
• Digital transformation of within a bank
• Must have tertiary qualification in a business, actuarial, finance or technology discipline.
• Types of role led:
• Must have a minimum of 12 years of working experience in the Consulting Industry and/or Financial Services Industry – Banking institutions.
• Banking Cost Reduction, Efficiency, Automation, including Robotic Process Automation
• Actuarial, risk, technology, digital, human capital related projects
• Strategy Consulting to define Target Operating Models and/or transformation to enable key drivers of change in banking (customer centricity, digitalization, growth, efficiency, regulatory change, sustainability)

It would be great if you preferably have,

• Commitment to professional excellence, as well as personal and professional growth.
• Experience in collaborating with cross functional teams to shape up and deliver new opportunities.
• Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution.
• Knowledge of Southeast Asia market, the core trends and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions.
• Ability to build consensus and foster change in ambiguous settings.
• Exceptional interpersonal, team building, and communication skills, showcasing executive presence with demonstrated ability to manage senior client stakeholders i.e. CXOs.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a prerequisite to fit to our short-term and long-term project assignment.
• Drive, tenacity, client focused and results oriented.
• Experience with budgetary responsibilities related to projects or resources.

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

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Requisition ID: 99571

In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.