Region Service Manager Jobs

l Responsibilities

• Be responsible for overall network infrastructure service business in assigned country, and ensure to provide high technical support quality for end users, channel partner and sales team.
• Make recommendations for support service improvement plans and ensure actions are followed through to completion in a timely manner
• Cooperate with local sales and marketing team closely, help sales and marketing team to achieve business development goal, for example POC, Demo, Channel Partner Service Capability Management and Major Project Support etc.
• Ensure that the support process, policy, platform and product of the service is operational and competitive, compare with other network infrastructure vendor.
• Deliver post-sale services to key stakeholders and coordinate and prioritize service provision within responsible country, considering business demand and customer satisfaction.
• Organize internal and external training(Technical, Process and Policies) to local service delivery team and service partner, enhance local service resource’s capability continuously
• Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
• Proactively drive opportunity for standardization and simplification of the support processes, to increase efficiency within the organization

l Requirements

• Bachelor’s degree with 5+ years of experience in ICT Infrastructure Services.

· Excellent English written and oral communication skill, Can speak Chinese is preferred

• Team management experience (minimum 3 Years)
• Project Management experience

· Knowledge of network infrastructure technologies, experience with Cisco, HPE, Aruba, Ruckus, Huawei and Juniper Networks is preferred.

• ITIL Foundation certified is preferred.
• Experience of managing 3rd parties and 3rd party delivered services

· Holder of professional certificate, such as CCNP/CCIE, HCNP/HCNE, JNCIS/JNCIP HPE ASE and Aruba ACMP etc. is preferred

• Willing to take frequent short business travel