Medical Receptionist - Neurology

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic.

Responsibilities

Essential Functions

• Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Population Specific Criteria.”
• Processes and distributes written communication and documents (forms, letters, mail) accurately.
• Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
• Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
• Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
• Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
• Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.

Schedule

8:00am-4:30pm

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D.) required.

Experience

• 6 months previous customer services experience preferred.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Ability to read, write, and comprehend various written reports and documents.
• Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
• Ability to work as a team.
• Ability to manage multiple tasks simultaneously and efficiently.
• Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications.
• Ability to follow written and verbal instructions.
• Ability to work in a diverse healthcare environment with diverse customer expectations.
• Ability to keep patient information confidential.

Physical Requirements

Weight Demands

• Medium Light Work - Exerting up to 35 pounds of force.

Physical Activity

• Hearing
• Distinguish colors
• Grasping
• Not necessary for the position (0%):
• Balancing
• Walking
• Pulling/Pushing
• Constantly Performed (67%-100):
• Standing
• Seeing/visual
• Crawling
• Crouching
• Keyboarding/typing
• Kneeling
• Occasionally Performed (1%33%):
• Twisting
• Climbing
• Reaching
• Stooping/bending
• Speaking/Talking
• Frequently Performed (34%-66%):
• Carrying
• Sitting
• Lifting
• Repetitive Motions

Job Hazards

• Electrical Shock/Static
• Explosives (pressurized gas)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
• Not Related:
• Equipment/Machinery/Tools
• Radiation Alpha, Beta and Gamma (particles such as Xray, Cat Scan, Gamma Knife, etc)
• Chemical agents (Toxic, Corrosive, Flammable, Latex)
• Rare (1%-33%)
• Radiation NonIonizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
• Mechanical moving parts/vibrations

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.