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It Support Jobs

Company

Prodigi
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Expires 2023-07-02
Posted at 11 months ago
Job Description

About Prodigi

(https://prodiginow.com)


Prodigi is an insurance-tech startup company based in Jakarta. We invented insurance products with easy access, appropriate and affordable insurance products. We offer you digital protection in simply one click.


We are the fastest growing insurance-tech startup in Indonesia. In 2022 we had fulfilled our technology side only in a year, and also we have succeeded in cooperation with Gojek and Simas Jiwa in 2022.


Now we are looking for an experienced iT Support to be part of our fast growing team and our Company's journey.


Roles:

As a fast startup insurance-tech Company, we are looking for someone who is willing to learn, data self driven, open minded, highly motivated and enthusiastic in making a significant impact with our fast growing team and becoming Prodigi’s achievements.


Job Requirements:

  • Inventory and manage licensed software
  • Monitor IT helpdesk ticketing system/email for Inquiries, Assistance, Troubleshooting, or Training needed from users and VIPs related to Hardware and Software installed on the user’s workstation.
  • First point of contact for daily IT administration support.
  • Working closely with an IT vendor.
  • Liaison & Assist Vendors and Procurement in the Deployment of new or upgraded Hardware and Software, and Troubleshooting to resolve user’s problems. Inventory IT assets (laptop, printer, scanner, router, etc.)
  • Train co-workers on the new or existing functionality of the services.
  • Supporting IT security audit
  • Handle network connectivity in the offline & online office
  • Identify recurring issues and recommend solutions for improvement.
  • Handle granting & revoking user access request
  • Handle reporting for any incident regarding the previous tasks.
  • Document report for Activities, Problem Status, and Resolution.


Job Requirements:

  • Have experience in configuring Mikrotik for network access & VPN connection
  • 3-4 years experience as IT helpdesk / Technical support / IT support
  • Knowledge about Domain, SSL, Office 365, GSuite, Jira, Confluence, Bitbucket, Slack
  • Have experience handling inquiries from Vendors & VIP users
  • Good to have: Have experience conducting IT internal audits related to ISO 27001
  • Willing to work on-site when needed (Jakarta)
  • Have experience as an Administrator for Atlassian products (i.e. Jira)


Contact

If you are interested please click the Easy Apply button, good luck!


We cannot wait to see you join our fast growing team.